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Stephanie Schutt

Stephanie Schutt

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  • Timeline

  • About me

    Manager Internal Operations at Sittercity

  • Education

    • The Chicago School of Professional Psychology

      2011 - 2013
      Master of Arts (M.A.) Psychology

    • Charleston Southern University

      2007 - 2011
      Bachelor of Arts (BA) Psychology

  • Experience

    • Sittercity

      Jul 2013 - Sept 2016

      • Hiring, mentoring, overseeing and training Member Service Representatives while providing weekly check-ins and establishing individual metric goals• Manage the team’s CSAT (Customer Satisfaction Scores)• Monitor our SLA (Service Level Agreement) standards• Monitor contact volume for phone and email• Oversee our remote System Support Team• Project Management of all Trust and Safety initiatives• Manage team challenges/ Incentives• Report on KPI’s on a monthly and quarterly basis Show less

      • Manager Member Services

        Feb 2015 - Sept 2016

      • Supervisor Member Services

        Apr 2014 - Feb 2015

      • Member Services Representative

        Jul 2013 - Jul 2014

  • Licenses & Certifications