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Tarun Yadav

Tarun Yadav

Followers of Tarun Yadav300 followers
location of Tarun YadavHyderabad, Telangana, India

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  • Timeline

  • About me

    ACD | IVR Nice Cxone Certified Implementation Engineer at Customer Dynamics

  • Education

    • CMR College of Engineering & Technology

      2014 - 2018
      Bachelor of Technology - BTech

  • Experience

    • Customer Dynamics

      May 2019 - now

      Responsibilities:• Works with clients, partner technical services teams, and project leadership to identify business requirements and design solutions for diverse use cases across industries and modalities.• Responsible for Implementing an end to endNICE CxOne cloud contact center solutions based on the customers requirements like self service IVR, Dialer, chat, email, SMS and Cxone Auto Attendent solutions and Integration with MS Dynamics and Salesforce CRM applications, REST, SOAP and custom APIs.• Troubleshoot and resolves Application problem • Responsible for technical documentation, testing, supporting, and troubleshooting all Nice Cxone contact center platform infrastructure and solutions. Show less

      • Implementation Engineer

        Jun 2020 - now

      • Support Engineer

        May 2019 - May 2020

  • Licenses & Certifications

    • Certified Implementation Manger

      NICE CXone
      Jul 2019