Celine Yan

Experience

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  Guangzhou OGGI Catering Management Co, LTD

  Mar 2011 - Jul 2012

  Assistant to Executive Chef & English Translator

  Arranged Executive Chef's daily schedule and organized meeting for him and floor manager.Complete the tasks signed by chef and general manager.Translated for expatriate staff in the company and translated the recipes.Catering site inspection with chef.Arrange the interviews and appointments with magazines, televisions and radio companies. Collected catering information from clients and communicate with chef. Assist in serving the food and drinks during peak time in restaurant and catering. Show less

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  PT. China ComService Indonesia

  Feb 2013 - Aug 2013

  Account Manager

  Filed tender documents. Collected tender documents from suppliers and subcontractors, combined technical proposal and financial proposal. Prepare the proposal together with supporting letters, responsibilities matrix, project milestone. Submitted all tender documents to owner.Maintained communication between PT. Moratel and PT.CCSIndon. Coordinated the meeting and wrote meeting minutes. Searched custom clearance and logistics companies. Investigated quotations of maritime and inland transportation, as well as warehousing and customs clearance. Scan, copy, email, express documents. Prepared quotation and invoice forms. Show less

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  Kempinski Hotels

  Oct 2014 - Aug 2020

  In charge of the pre-opening training related activities in Kempinski Residences Guangzhou.Task Force in Kempinski Hotel Fuzhou in July, 2018Task Force in Kempinski Hotel Guiyang in September, 2018Task Force in Kempinski Hotel Chongqing from November to January, 2018Main responsibilities:1. Conduct new staff orientation and other training activities;2. Implement corporate and hotel internal initiatives;3. Arrange staff to have internal and external cross training;4. Parepare hotel training budget and design hotel annual training plan;5. Conduct internal and external training audit;6. Promote and monitor the online and offline learning tools usage in hotel;7. Monitor hotel training and service quality;8. Spotcheck departmental training, grooming, telephone etiquette, hotel product knowledge, etc.9. Collect and analyze departmental training plan and training report, training needs analysis, organize monthly trainer's meeting.10. Lead the talent development programe and assist staff to implement development plan. Show less Prepare training materials and conduct the monthly New Staff Orientation, Fundamental and partial Essential courses.Maintain and update the training database regularly.Summarize the training attendance rate, assist in making the monthly training plans and reports.Assist in organizing the trainer’s meeting and trainer’s outing.Spot check the departmental training, staff grooming, hotel product knowledge.Conduct English training with different topics based on department's needs.Monitor staff’s status on studying Lobster Ink and PCI DSS.Assist in implementing the Buddy System and training bites based on corporate requirements.Organize and coordinate the internal hotel activities such as Town Hall Meeting, staff birthday party, annual staff party, Employee Satisfaction Survey, etc.Keep the hotel product knowledge manual updated.Maintain Hotel internal wechat account. Follow corporate standard and keep the training Policy&Procedure updated. Show less Daily email checking, keep track of documents, answer the incoming calls.Arrange GM’s daily schedule, send out meeting invitations, execute all the tasks assigned by GM.Translate for GM any time he needs and on he meeting he attends, write daily morning meeting minutes.Make sure the smooth communication between Executive Office and all departments.Responsible for the reply of Online Travel Agent guest comments.Organize GM’s business trip, prepare ticket and room booking, arrange the transportation.Record the attendance for Executive Office members, keep office in good condition.Communicate with sister hotels for staff booking, vouchers exchange. Show less

  • Training Manager

    Apr 2017 - Aug 2020

  • Training Supervisor

    Feb 2016 - Apr 2017

  • Assistant to General Manager

    Oct 2014 - Feb 2016
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  Guangzhou Conrad Hotel (Hilton Group)

  Sept 2020 - Dec 2020

  Learning & Development Manager