Liang Zhou

Experience

• 

  Lenovo (Beijing) Co. Ltd.

  Jul 2009 - Sept 2010

  Technical Support Engineer

  1, through the hotline, and network, for lenovo users to provide professional and convenient ThinkDesktop product telephone support service, help the SMB business customers, small and medium business customers with good ThinkDesktop products.Work content includes: fault diagnosis, hardware service, software use consulting, services, information query, etc.2, through the tools of technology innovation, knowledge sharing, and promote the association to promote the efficiency of the overall service.3, collaborative lenovo sales of all kinds of service products, value-added service. Weniger anzeigen

• 

  Lenovo (Beijing) Co., Ltd.

  Jan 2010 - now

  1, responsible for the daily operation management, complete the giant overall KPI assessment target, enhance customer satisfaction;2, L2 team ability development, responsible for department performance evaluation for jobs;3, overall team recruitment, training, performance management;4, through the operation and improve service value and the user viscosity, user behavior analysis and feedback, and continuously improve customer service experience;5, operation strategy, plan and plan and organize the implementation, accelerate department transition to the ground. Weniger anzeigen

  • Senior Supervisor

    Jan 2012 - now

  • Team Leader

    Jan 2010 - Feb 2012