Joshua Ekere

Experience

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  Mopson pharmaceuticals

  Oct 2020 - Mar 2021

  Industrial Placement Student

  Contributed to product quality and compliance by conducting detailed quality checks on raw materials, intermediates, and finished products. My attention to detail helped ensure regulatory compliance and supported the release of safe products.Maintained meticulous records for quality control procedures, aiding traceability and accountability across quality assurance processes, which streamlined audits and ensured compliance with industry standards.Performed quality reviews as an in-process officer, identifying and reporting inconsistencies, which helped maintain high standards and fostered a quality-driven culture within the team. Show less

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  IDE SECONDARY SCHOOL

  Jan 2022 - Nov 2022

  Teaching Assistant

  Enhanced learning outcomes for a class of 80+ students by developing engaging lesson plans and supporting the Head of Department in creating effective teaching materials, resulting in a 25% improvement in student test scores.Provided tailored academic support for students, identifying individual learning needs and helping them to grasp complex scientific concepts. This led to increased participation and a more collaborative learning environment.Assisted in syllabus development for new terms, ensuring that course content was relevant, clear, and accessible for students, which facilitated better preparation for exams. Show less

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  NIOLEM

  Jul 2023 - Mar 2024

  Content Writer

  Boosted brand engagement by crafting compelling, audience-tailored captions and social media posts for multiple accounts, contributing to a 40% increase in social media interactions over six months.Developed a consistent voice and style guide for client brands, ensuring uniformity across all posts and enhancing brand identity. My content helped build audience trust and foster brand loyalty, leading to increased followership and positive client feedback.Drove continuous engagement strategies by researching trends, optimizing content for relevance, and suggesting innovative content ideas to reach new audiences effectively. Show less

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  Access Bank Plc

  Aug 2023 - Feb 2024

  Customer Service Intern

  Optimized customer interactions by managing high volumes of inquiries, guiding clients to the correct departments and assisting with transaction channel activations. This helped to improve the response rate and reduce customer wait times.Strengthened resilience and adaptability, learning to manage pressure while supporting a high-demand client base, leading to quicker response times and a more efficient workflow.Contributed to team performance, coordinating with senior banking staff and providing administrative support to enhance team efficiency and boost overall productivity. Show less

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  Ecobank Nigeria

  Apr 2024 - Apr 2025

  Commercial Banking Relationship Manager

  Achieved growth targets by developing strategic approaches to market Ecobank’s financial services to prospective clients. Consistently met and exceeded sales goals, improving customer acquisition by every month within the first 6 months.Enhanced customer satisfaction through proactive support and efficient resource management, which led to a reduction in customer complaints and contributed to increased client retention.Identified and pursued business growth opportunities in the local market, analyzing market trends and client feedback to design targeted marketing strategies, helping to expand our market share in a competitive financial sector.Streamlined operational processes, providing recommendations that enhanced the customer experience, reduced transaction times, and fostered stronger customer loyalty. Show less