Ivy Lim

Experience

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  UC Davis Veterinary Medical Teaching Hospital

  Mar 2011 - Jun 2013

  Student Assistant

  Care for Research Catsdaily health check, grooming, sanitizing area, feeding, socializing.

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  Symposium restaurant

  Mar 2013 - Jun 2014

  Hostess

  My responsibilities include greeting customers, cashier, placing phone orders, filling drink orders including alcoholic and assisting the waitresses.

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  Royal Corporation USA

  Jan 2015 - Jun 2018

  Catalyst

  Executive Assistant for the President and Vice Presidents.Marketing and Purchasing. Customer Service.Provided high customer care to corporate customers. Supported warehouses nationwide.Maintained webstore ensuring new items are properly added.Worked on special projects and bids.Scheduled and arrange travel.Assisted in the hiring process for new employees.

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  General Assembly

  Jun 2018 - Sept 2018

  Student

  Created a variety of projects using skills learned at general assembly. Including HTML, CSS, JS, React, MongoDB, PostgresQL, Ruby/RoR, Oauth, and Web Sockets.

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  REI

  Nov 2018 - Feb 2019

  Customer Service Specialist

  Frontlines Staff.

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  Talent Path

  Jan 2019 - Jan 2021

  At Mercury Insurance. Supported manager on project to implement a new line of businessManaged a program with little guidance within two weeks of starting at Mercury InsuranceConverted to full time employee after one year as a contractor Design, develop and deploy software applications. Maintain and improve the performance of existing software. Clearly and regularly communicate with management and technical support colleagues. Test and maintain software products to ensure strong functionality and optimization. Recommend improvements to existing software programs as necessary.Current Assignment: Mercury Insurance - Project Coordinator 12/2019

  • Project Management Coordinator

    Dec 2019 - Jan 2021

  • Full Stack Engineer

    Jan 2019 - Dec 2019
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  REI

  Nov 2020 - Mar 2022

  Retail Specialist

  Frontline, Clothing department

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  Mercury Insurance

  Jan 2021 - Sept 2022

  Managed three programs as well as projects impacting multiple teams through the SDLC to ensure projects are completed on time, within budget, and with no high defectsSuccessfully implemented Agile as a SCRUM Master for delivery team of seven in a product group across multipletime zones (India, Central, Pacific)Promoted to Project Manager seven months after being hired as a full time employeeServed as a mentor for the Project Coordinators and new hires

  • IT Project Manager

    Aug 2021 - Sept 2022

  • Project Management Coordinator

    Jan 2021 - Aug 2021
• 

  Kingsmen Digital Ventures

  Sept 2022 - Jul 2024

  Project Manager

  • Manage project through software development lifecycle and from 0 to 1 aligning deliverables with client requirements while meeting KPIs and accurately reporting statuses.• Supported MVP launch of new rewards program - growing the program to three applications, healthcare provider portal, patient portal, and administrative support tool and continue to add features such as a reward store leveraging Shopify.• Maintained E-commerce platform while identifying areas for improvement• Develop and uphold organizational processes to streamline project management and service delivery.• Conduct SCRUM ceremonies to improve collaboration and efficiency among the Engineering team membersLaid Off July 1, 2024 Show less

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  National Services Group, Inc.

  Jul 2024 - now

  Web Project Manager

  Product management: Own custom CRM solutions working with business stakeholders. Documentation.Implemented a mobile application relying on overseas app developers from 0-1 in first 5mo at company. Digital transformation: Communicate needs of business stakeholders to develop mobile application with complex calculations. Project management. Leverage Jira to implement an agile development cycle and service management for requests.