Sundari Sharma

Experience

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  Cuemath

  Oct 2016 - Mar 2017

  Marketing Executive and Business Development Manager

  ◾ Marketing Campaigns: Developed and executed creative marketing campaigns across digital and traditional channels to increase brand visibility and drive customer engagement. Created compelling content, including blog posts, social media updates, and email campaigns, to convey brand messaging effectively. ◾ Market Research: Conducted thorough market research to understand customer needs, identify competitive trends, and uncover new opportunities for growth. Analyzed consumer behavior and preferences to tailor marketing strategies and refine target audience segmentation.◾ Digital Marketing: Managed social media platforms, overseeing content scheduling, engagement, and community management to enhance brand presence. Utilized SEO strategies to optimize website content, improving organic search rankings and driving web traffic.◾ Campaign Analysis: Monitored and analyzed the performance of marketing campaigns, leveraging analytics tools to measure key metrics and adjust strategies accordingly. Provided insights and recommendations to enhance campaign effectiveness and return on investment.◾ Event Coordination: Organized and participated in events, trade shows, and promotional activities to showcase products/services, network with industry professionals, and generate leads.◾ Collaboration: Collaborated with design, sales, and product teams to ensure consistent messaging and branding across all customer touchpoints. Worked closely with external agencies and partners to execute collaborative campaigns and initiatives.◾ Reporting and Communication: Generated regular reports on marketing performance, presenting findings and insights to management and stakeholders. Communicated effectively with internal teams and external partners to ensure alignment and smooth execution of marketing initiatives. Show less

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  Omega Network Solutions

  Apr 2017 - Apr 2018

  Business Development Manager

  ◾ Market Expansion: Developed and executed strategies to identify and penetrate new markets, driving business growth and increasing the startup's footprint. Conducted market research to understand customer needs, competitive landscape, and emerging trends, influencing product development and positioning.◾ Client Relationship Management: Cultivated and maintained relationships with key clients, understanding their requirements, and providing tailored solutions to meet their hardware and networking needs. Collaborated closely with existing clients to ensure high levels of satisfaction, seeking opportunities for upselling and cross-selling.◾ Partnerships and Alliances: Established and nurtured strategic partnerships with technology vendors, distributors, and industry influencers, enhancing the startup's ecosystem and amplifying our reach. Negotiated agreements and collaborations to enhance the startup's product offerings and value proposition.◾ Reporting and Analysis: Generated regular reports, analyzing sales data, market trends, and performance metrics to guide future strategies and adjustments. Team Leadership: Managed and motivated a team of sales and business development professionals, fostering a collaborative and results-driven environment. Show less

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  Amazon

  May 2018 - Apr 2019

  Customer Service Specialist

  ◾ Customer Support: Interacted with customers via phone & email to address inquiries, resolve issues, and provide information about products or services. Listened actively to customers' concerns, empathized with their experiences, and offered appropriate solutions to ensure customer satisfaction.◾ Issue Resolution: Investigated and analyzed customer problems, working closely with relevant departments to ensure accurate and timely resolution. Escalated complex issues to higher tiers of support or management as needed, ensuring prompt resolution. ◾ Product Knowledge: Developed a deep understanding of company products, services, and policies to effectively assist customers and answer their questions. Stayed updated with product updates, changes, and promotions to provide accurate information.◾ Documentation: Maintained detailed records of customer interactions, inquiries, and resolutions in the company's CRM or support systems. Generated reports and provided insights to supervisors on common issues and trends to improve customer experiences.◾ Communication Skills: Communicated clearly and professionally, ensuring customers understood the information provided and felt valued throughout interactions. Used active listening to gather relevant details and ask probing questions to fully address customer needs.◾ Problem-Solving: Employed critical thinking to analyze complex situations and find innovative solutions that aligned with company policies and customer satisfaction.Upselling and Cross-Selling: Identified opportunities to promote additional products or services that aligned with customers' needs, contributing to revenue generation.◾ Conflict Resolution: Managed challenging situations and dissatisfied customers with a calm and composed demeanor, aiming to find resolutions that met both customer and company interests. Show less

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  Affimintus Technologies

  Jun 2019 - Apr 2021

  Full Stack Developer Intern

  ◾ Front-End Development: Assisted in creating user-friendly and visually appealing interfaces using Python, Angular JS, HTML, CSS, and JavaScript. Collaborated with UI/UX designers to translate wireframes and mockups into responsive web designs.◾ Back-End Development: Gained exposure to server-side programming by working with technologies such as Node.js, Django. Developed APIs and integrated them with the front end to facilitate data exchange and application functionality. Implemented interactive features and ensured seamless user experiences across different devices and browsers.◾ Full Stack Integration: Integrated front-end and back-end components to create fully functional web applications. Collaborated with team members to ensure smooth communication between different layers of the application.◾ Bug Fixing and Testing: Participated in debugging and troubleshooting to identify and resolve issues in the codebase.◾ Learning and Growth: Engaged in ongoing learning and skill enhancement by staying updated with industry trends and best practices. Explored new technologies and tools to broaden my knowledge of the full-stack development landscape. Show less

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  Heartyculture Nursery

  Jul 2021 - Apr 2022

  Business Development Operations Manager

  ◾ Strategy Implementation: Translated business goals into actionable plans, setting clear objectives and key performance indicators (KPIs) for the business development team. Developed and executed strategic initiatives to drive revenue growth, market expansion, and customer acquisition.◾ Process Optimization: Streamlined end-to-end business development processes, from lead generation and qualification to contract negotiation and closing. Implemented best practices and tools to enhance the efficiency and effectiveness of the business development team. Fostered collaboration between departments to ensure seamless handoff of leads and information.◾ Team Leadership: Led, mentored, and developed a high-performing business development team, providing guidance, coaching, and performance feedback. Set clear expectations and empowered team members to meet and exceed targets, fostering a culture of accountability and continuous improvement.◾ Data Analysis and Reporting: Utilized data-driven insights to assess performance, tracked progress against KPIs, and identified areas for improvement. Generated regular reports and presentations for senior leadership, providing a comprehensive overview of business development activities and outcomes.◾ Relationship Management: Cultivated and maintained relationships with key stakeholders, partners, and clients, identifying opportunities for collaboration and business growth. Collaborated with marketing, sales, and product teams to ensure alignment of messaging, offerings, and go-to-market strategies. Show less

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  HP

  May 2022 - now

  Senior Business Analyst

  ◾ Strategic Planning and Analysis: Leveraging my extensive background, I lead the identification and assessment of opportunities for process improvement, cost optimization, and revenue enhancement. ◾ Data-driven Insights: Proficient in data-driven decision-making, I gather, analyze, and interpret complex datasets to extract actionable insights. By employing advanced analytics tools, I identify trends, patterns, and correlations that guide the formulation of effective business strategies.◾ Cross-functional Collaboration: Operating at the nexus of departments, I foster cohesive collaboration among stakeholders, including executive leadership, IT teams, marketing, and operations. My exceptional communication skills facilitate the translation of technical jargon into easily understandable terms, promoting shared understanding and cooperative problem-solving.◾ Process Enhancement: With a keen eye for process inefficiencies, I lead process mapping, gap analysis, and workflow optimization initiatives.◾ Change Management: Recognizing that successful business transformation requires adept change management, I design and execute strategies that mitigate resistance to change.◾ Leadership and Mentorship: As a respected leader in the business analysis domain, I provide guidance and mentorship. I actively seek opportunities to enhance team collaboration and knowledge sharing. Show less