Ryan Marshall, MBA

Ryan Marshall, MBA

Classroom Support Specialist/Sr. Classroom Support Specialist

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  • Timeline

  • About me

    IT Program Delivery Manager

  • Education

    • University of Maryland Baltimore County

      2000 - 2005
      Digital Imaging Computer Graphics
    • American Public University System

      2012 - 2017
      Master of Business Administration (MBA) Information Technology
  • Experience

    • American Public University System

      Jan 2009 - Sept 2014
      Classroom Support Specialist/Sr. Classroom Support Specialist

      •Promoted to Sr. Classroom Support Representative for leadership and mastery of Learning Management System subject area.•Overhauled the Automated Course Import process, saving $400,000 in company resources estimated by •Director, Campus Technical Support.•Served as acting manager in Director’s absence, conducted interviews and training. •Maintained the team’s highest volume of resolved user support cases for the Learning Management System.

    • American Public Education, Inc. (APEI)

      Sept 2014 - Aug 2020
      Systems Analyst/Business Analyst

      •Led effort to automate transcript printing saving the Registrar Graduation team 2 weeks of manual work each quarter for 4 employees. •Implemented Capstone Approval workflow to automate the approval process and streamline Graduate level conferral process.•Delivered eGain v17 and ADFS/.NET system upgrades to secure user data and comply with GDRP regulations. •Project Manager for implementation of Competency Based Education (CBE) and Doctoral programs to generate added revenue.•Reduced Academics/Registrar Service Request backlog by 70% within 2 years. •Gathered stakeholder requirements, wrote user stories, documented workflows, conducted SCRUM sessions, design reviews, and demos. •Coordinated new process to provide user stories to the development team, and involve them in requirements gathering to improve communication and reduce solution changes needed during testing.•Presented training workshops on business processes to new IT employees. •Served in a combined role as BA, SA, QA, and PM until separate roles created in 2018. Show less

    • Synergy

      Aug 2020 - now
      • Program Delivery Manager

        Oct 2023 - now
      • Sr. Project Delivery Manager

        Jan 2023 - Oct 2023
      • Technical Project Manager

        Oct 2021 - Oct 2023
      • Scrum Master/Functional Analyst II

        Aug 2020 - Oct 2021
  • Licenses & Certifications

    • ITIL Foundation

    • Certified SAFe® 5 Agilist

      Scaled Agile, Inc.
      Dec 2022
      View certificate certificate
    • Certified SAFe® 5 Product Owner/Product Manager

      Scaled Agile, Inc.
      Dec 2022
      View certificate certificate