Ryan Marshall, MBA

Experience

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  American Public University System

  Jan 2009 - Sept 2014

  Classroom Support Specialist/Sr. Classroom Support Specialist

  •Promoted to Sr. Classroom Support Representative for leadership and mastery of Learning Management System subject area.•Overhauled the Automated Course Import process, saving $400,000 in company resources estimated by •Director, Campus Technical Support.•Served as acting manager in Director’s absence, conducted interviews and training. •Maintained the team’s highest volume of resolved user support cases for the Learning Management System.

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  American Public Education, Inc. (APEI)

  Sept 2014 - Aug 2020

  Systems Analyst/Business Analyst

  •Led effort to automate transcript printing saving the Registrar Graduation team 2 weeks of manual work each quarter for 4 employees. •Implemented Capstone Approval workflow to automate the approval process and streamline Graduate level conferral process.•Delivered eGain v17 and ADFS/.NET system upgrades to secure user data and comply with GDRP regulations. •Project Manager for implementation of Competency Based Education (CBE) and Doctoral programs to generate added revenue.•Reduced Academics/Registrar Service Request backlog by 70% within 2 years. •Gathered stakeholder requirements, wrote user stories, documented workflows, conducted SCRUM sessions, design reviews, and demos. •Coordinated new process to provide user stories to the development team, and involve them in requirements gathering to improve communication and reduce solution changes needed during testing.•Presented training workshops on business processes to new IT employees. •Served in a combined role as BA, SA, QA, and PM until separate roles created in 2018. Show less

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  Synergy

  Aug 2020 - now

  • Program Delivery Manager

    Oct 2023 - now

  • Sr. Project Delivery Manager

    Jan 2023 - Oct 2023

  • Technical Project Manager

    Oct 2021 - Oct 2023

  • Scrum Master/Functional Analyst II

    Aug 2020 - Oct 2021