Pastor Sandra Astacio

Experience

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  Hunter Warfield

  Apr 2005 - Oct 2006

  Training and Development Specialist

  Designed and conducted on-board training curriculums. Specializing in Collections, skip tracing and systems training.Monitored and reported the effectiveness of training on employees during the orientation period and for career paths throughout their tenure through skill-set assessments and testing.Quality Assurance and FDCPA compliance monitored through audible and documented activities of all collection staff.Support for Collection/Operations Management.Ongoing support to Human Resources in recruitment and skill assessment of all potential candidates.Began career as Collection Agent, recognized for training ability and collection expertise. Show less

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  GTE Financial (Formerly GTE Federal Credit Union)

  Nov 2006 - Oct 2009

  Senior Collections Specialist- Loss Prevention Department

  Maintenance of personal collection queue consisting of variety of secured/unsecured debt, approx. $2.2MM.Extensive skip tracing and loan review to aide in recovery efforts.Preparation of secured accounts for collateral recovery or charge off.Assignment and coordination of outside recovery efforts by hired agents.Assessment of repossessed loans and coordinating redemption of recovered collateral.

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  Coca-Cola Refreshments

  Oct 2009 - Jul 2013

  Global Finance Shared Services Credit /Collection Supervisor

  Maintenance of $345M portfolio/overseeing team of 14 Portfolio Analysts.Portfolio consists of large/National Chain accounts and high-volume private-owned franchises-both US/CA.FSCM Pilot Management within SAP environment to better align portfolio strategies.Collection of current/past due product invoices, all A/R-related inquiries.Preventative strategies to collaborate with National Sales Executives to prevent monthly write-offs.Oversight of reinstated debit collections resulted from unauthorized deductions. Recovery strategies and ongoing metric reporting was high component of this subsection of duty.Pre-litigation preparation and related escalated correspondence.Consistent tracking of current Delinquency/Currency data and weekly/monthly reporting to Sr. ManagementActive partnering with HR for all department new hires, including skills testing and proper placement. Show less

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  Southern Glazer's Wine & Spirits

  Aug 2013 - Dec 2017

  Review current business strategies for efficiency opportunities, developing, composing, testing and proposing recommendations to maximize resources and increase automation processes. Consult within company infrastructure for leverage points to consistently document SOP's while aligning techniques to better serve our customer base.Work strategically with other divisions to develop and test as needed a Business Continuity Plan collaborating with Corporate SME on actual execution.Analyze current KPI and other performance metrics, suggesting improvement plans and ensure their proper execution through various applications.Examine and execute necessary changes to call structure within the National Call Center for Shared Services to ensure application optimization. Show less Plan and supervise all customer care related functions of a multi-state support center.Operations, Supply Chain Management and Distribution troubleshooting efforts in tandem with all sites.Implement, improve and approve all policies, processes committed per contractual SLA.Analyze KPI and other performance metrics to adequately support center, suggest improvement. plans and ensure their proper execution.Develop strategies to foster continued team morale and career paths with each staff employee.Collaborate with site constituents and local Sales for remedy options with key account issues.Oversee a large team of agents/Supervisors and focus on QA Excellence through on-time monitoring and benchmark scorecards.Oversee proper utilization of ACD lines, CSQ skill leveling and center-wide Cisco systems to reduce hold times and reserve line usage.Partnering with adjacent departments and BU’s to best meet market objectives and overall customer need. Show less

  • Process Improvement Analyst

    Nov 2015 - Dec 2017

  • Customer Service Manager

    Aug 2013 - Oct 2015
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  Daughters In Christ Ministries, Inc.

  May 2016 - now

  President & Founder
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  The City of Restoration

  Jun 2017 - Oct 2020

  • Church Administrator

    Aug 2019 - Oct 2020

  • Sales Director

    Apr 2019 - Oct 2020

  • Associate Pastor

    Jun 2017 - Oct 2020
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  The City of Restoration

  Dec 2017 - Nov 2019

  Director of Women's Small Groups
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  Psalm 45-1 Enterprises LLC

  Jan 2023 - Jan 2024

  Chief Executive Officer