Steven Swapp

Experience

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  US Army

  Aug 1995 - Aug 1999

  Operations Supervisor

  • Managed a team of 10 Linguists;• Managed scheduling to ensure proper staffing;• Distributed tasks and adjusted priorities as needed;• Performed Quality Control on all work by my team;• Maintained user accounts;• Responsible for troubleshooting application problems;

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  Discover Financial Services

  Oct 1999 - Mar 2005

  Systems Administrator

  • Tier level II support for 5000 plus users in three sites;• Assisted in installation, maintenance, and troubleshooting of Windows NT, 2000, and Unix server systems;• Responsible for region-wide asset management, maintaining inventory database, procurement, installation, maintenance, upgrades, and disposal of all computer hardware;

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  BAE Systems

  Mar 2005 - May 2008

  Systems Administrator

  • Lead Windows Server Administrator directly responsible for over 40 Windows servers, 3 NetApp servers and over 2500 users;• Responsible for Backup, Archive, and Restores of all Windows, Unix and NetApp servers using Veritas NetBackup

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  Advanced Concepts, Inc.

  Jun 2008 - Sept 2009

  System Engineer

  • Maintained multiple infrastructures consisting of Red Hat Linux, Windows, and Unix servers running on physical hardware and as Virtual Machines running on VMware ESX Server;• Migrated physical machines to Virtual Machines;• Developed and maintained scripts used for monitoring, installations, and configuration changes;

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  Advantage Engineering and IT Consulting

  Sept 2009 - Oct 2012

  Sr Systems Engineer

  • Designed, installed, and configured multiple virtual environments using VMware products including VMware vSphere, VMware vCloud, and VMware View;• Wrote and maintained scripts for automating tasks on Windows, Linux and VMware systems;• Architected and deployed virtual desktop environments for both Windows and Linux desktops;• Tested and evaluated software and hardware for functionality, performance, and ease of administration;

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  Cyber Cloud Technologies LLC

  Oct 2012 - Oct 2014

  Sr Systems Engineer

  • Managed a team of systems engineers working as contractors for Government customers;• Architected and deployed virtual desktop environments utilizing VMware View with Thinapp applications; • Deployed a virtual cloud utilizing VMware vCloud providing IAAS and SAAS to our customers;• Deployed and maintained VMware vShield Manager with vShield Edge and vShield App firewalls to provide firewall separation;• Administered network devices and services such as DNS, DHCP, NTP, VLANs, Virtual Switches;• Architected and deployed FlexPod infrastructures with Cisco UCS Blade servers, NetApp storage and Nexus Switches; Show less

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  Amazon Web Services (AWS)

  Oct 2014 - May 2021

  • Educated business customers on the value proposition of AWS, and participated in deep architectural discussions to ensure solutions were designed for successful deployment in the cloud;• Built deep relationships with senior technical individuals within customers to enable them to be cloud advocates;• Conducted in-person and virtual training sessions tailored to the customer’s needs;• Conducted white-boarding sessions with customer, built demos and proof of concepts;• Captured and shared best-practice knowledge within the AWS solutions architect community;• Ensured success in building and migrating applications, software and services on the AWS platform;• Acted as technical liaison between customers and the service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments;• Collaborated with AWS field sales, training, and support teams to ensure customer success; Show less • Managed over 7000 servers;• Wrote custom scripts and used internal tools to automate the provisioning and decommissioning of servers;• Automated the build out of new AWS Regions for the AWS CloudFormation service;• Worked with internal tools and custom scripts to automate the deployment, testing, monitoring and rollback of applications across multiple regions;• Integrated a patching solution to keep systems up to date;• Troubleshoot CloudFormation stacks and templates for internal and external customers;• Supported a tool for gathering system health, getting information about customers’ CloudFormation stacks and determining customer impact for outages; Show less

  • Solutions Architect

    May 2019 - May 2021

  • System Engineer

    Feb 2016 - May 2019

  • Cloud Support Engineer

    Oct 2014 - Feb 2016
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  Google

  May 2022 - now

  Partner Engineer, Google Cloud