Babar Maqbool

Experience

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  Mobilink

  Aug 2013 - Oct 2014

  CSE (Customer Sales Executive)

  •Effectively managing large amounts of incoming calls•Generating sales leads•Identifying and assess customers’ needs to achieve satisfaction•Build sustainable relationships of trust through open and interactive communication•Provide accurate, valid and complete information by using the right methods/tools•Meet personal/team sales targets and call handling quotas•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution•Keep records of customer interactions, process customer accounts and file documents•Follow communication procedures, guidelines and policies•Take the extra mile to engage customers Show less

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  MOL Pakistan Oil & Gas Co. B.V.

  May 2015 - now

  Billing Specialist

  Billing Officer (B&L)MOL Pakistan Oil & Gas Co. B.V.May 2015 – Present | MOL CPF, District Karak, KPK, Pakistan- Preparation of daily dispatch plan of Crude and other non-compatible condensate and LPG after getting production and quota information from both internal and external stakeholders. - Arrangement of Oil and LPG bowsers by coordination with security and subcontractors. - Detailed inspection of vehicles from both mechanical and safety aspects. - Preparation of Loading Passes for bowsers to allow them filling of their respective products from designated loading areas. - Assuring external stakeholders the actual quantity dispatched by personally witnessing the amount being loaded and by measuring their both loading and gravity temperature to ensure the quality of the product. - Weighing the vehicle both empty and filled, prior and after the filling to detect any hidden chamber for oil theft. - Preparing of Challan forms for stakeholders containing Actual quantity dispatched along with temperature, gravity, BS&W and correction factor Show less