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Kunal Garg

Kunal Garg

location of Kunal GargGurgaon, Haryana, India

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  • Timeline

  • About me

    Manager - Digital Transformation at FIS

  • Education

    • DAV Public School, Gurgaon

      -
      Business/Commerce, General

    • Delhi University

      2008 - 2011
      Bachelor of Commerce (B.Com.) Business/Commerce, General

  • Experience

    • FIS

      Apr 2013 - now

      • Customer Experience Analysis for NPS Improvement & sustenance plan for world's largest credit card issuer.• Creating and maintaining excel based analytical models• Doing quality evaluations for the dispute resolved by associates.• Handling all live queries and escalations regarding processing of cases.• Publication of reports related to Customer Experience( NPS) on daily, weekly and Monthly basis for both back office and prepaid industry.• Customer handling and servicing. Show less

      • Manager Digital Transformation

        Jan 2022 - now

      • Assistant Manager BAT BI

        Oct 2019 - Jun 2022

      • Team Lead

        Apr 2017 - Oct 2019

      • Team Coach

        Apr 2015 - Apr 2017

      • Dispute Analyst

        Apr 2013 - Apr 2015

  • Licenses & Certifications