Kimberly Larson

Experience

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  Travelers

  Jan 1998 - Jun 2005

  Claim Analyst

  -Contacting insured and or claimant within 24 hours of receiving claim report, analyzing and interpreting coverage, establishing Subrogation potential when applicable, computing and documenting appropriate claim reserves & ascertaining liability exposures.

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  Progressive Insurance

  Jun 2005 - Jun 2007

  Associate Claim Representative

  -Contacting insured and/or claimant within 9 hours of receiving claim report, analyzing and interpreting coverage, establishing Subrogation and Reserve Increase potential where applicable, ascertaining liability exposures, reviewing policy loss history and ISO index report results, medically managing file through resolution of claim, and identifying early and post benefit termination settlement opportunities.

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  AllianceOne

  Aug 2007 - Jun 2009

  Account Representative

  Establishing contact with client’s customers, obtaining their financial facts, dunning for repayment, and closing the calls.

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  Cavalry Portfolio Services

  Jun 2009 - Jul 2010

  Resolution Specialist

  Skip-tracing, outbound calling to our customers to determine solutions, negotiating and arranging acceptable repayment plans, including settlement offers, and collecting on charged-off debt, adhering to all applicable collections laws (FDCPA.)

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  Medtronic

  Jul 2010 - now

  - Handle incoming calls from internal and external callers, complete inquiries, complex transactions, product orders, credits and returns, and process orders received via electronic order channels in SAP®, identify and document errors.-Credit Mentor; support new hires following classroom training through to test out-Team Medtronic mSTAR and Medtronic MyOrders/Connect Subject Matter Expert (SME) mentoring field staff and customers with app adoption and inquiries.-mSTAR Resource to Development Project Teams relating to Customer Service efficiencies and User Acceptance Testing (UAT) and Neuromodulation New Hire Training Inventory Management-Team Mentor; recently conducted Fiori side-by-sides for agents to aid in driving adoption rates.-Cross-trained Agent for Vascular Customer Service and the National Answering Service - Business Continuity Support for the Spinal and Biologics Customer Service Team- Go-To for both Neuromodulation Contracts and Finance Analysts-Home Agent supporting the Business Continuity Plan for Neuromodulation, Vascular and the National Answering Service Show less

  • Business Solutions Expert

    Mar 2022 - now

  • Principal Account Specialist

    Nov 2021 - Mar 2022

  • Sales Support Specialist

    Dec 2011 - Nov 2021

  • Account Specialist

    Jul 2010 - Dec 2011