Eric Whittington

Experience

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  Kforce

  Oct 2012 - Dec 2012

  Intern

  • Designed and distributed weekly changing email newsletters that reached several thousand job candidates and clients.• Compiled and organized raw data into databases.• Created comprehensive spreadsheets through sourcing.

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  Paul Hastings

  Mar 2014 - Apr 2014

  Independent Contractor

  • Worked with various IT programs including: Microsoft Access, Concordance, LexisNexis, TrueCrypt, and FileZilla• Created comprehensive work-flows• Performed graphic design work with Adobe suite

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  CARD.com

  Apr 2014 - Dec 2015

  Customer Service Manager

  • Built Contact Center from ground up• Managed internal corporate contact center, international call center, and vendors• Fostered loyalty with an employee empowerment approach• Lived and taught the critical importance of empathizing with the customer• Collected, interpreted, and utilized all contact center data to increase effectiveness• Created proprietary algorithms for day-to-day operations, productivity tracking, HR management, and more for CS dept. and other organizations• Worked closely with superiors and upper management to achieve common goals Show less

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  Memberplanet

  Jan 2016 - Apr 2021

  • Developed new client onboarding strategies and procedures and produced its respective documentation• Created transparency by tracking customer journey through marketing, sales, onboarding, and customer service then designing and implementing new systems to show visibility into each business unit• Developed a formalized feedback loop from sales, onboarding, and customer service back to tech and upper management by implementing new technologies and deploying new processes• Held standing meetings between customer service (front line), upper management, and in-house and offshore tech teams to ensure accurate delivery of technology buildsProficient in MS Office suite (advanced Excel + VBA), Salesforce CRM, HubSpot CRM, ZenDesk Administration, SmartSheet, Jira, Zapier Show less

  • Onboarding and Operations Manager

    Jan 2018 - Apr 2021

  • Account Manager

    Jan 2016 - Jan 2018
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  Life Actuator

  Jan 2021 - now

  Founder

  At Life Actuator we help smart, hard-working people who find themselves limited by [[self-imposed obstacles]] transcend.★ Built from the ground up: A unique online program within an interactive, engaging, and entertaining environment★ Purposeful objectives: A journey involving the creation of a variety of bespoke tools that coalesce into a personal, custom, one-of-one app (really!)★ Information with a thoughtful delivery: We believe HOW information is presented is as important as the information itself Show less

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  Revery (makers of Pocket Kado)

  Jan 2024 - now

  Chief Marketing Officer