Sathish Jayaswamy

Experience

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  Wipro Technologies

  Jan 1998 - Jan 2002

  NOC

  Manament of Network Operation Center

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  Netlogic infotech

  Feb 2003 - Jun 2004

  Sys Admin

  Server Administration

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  NeoIT

  Jul 2004 - Jun 2008

  IT Manager

  I was handling Global IT infrastructure neoIT.

• 

  Tulip & Barclays Bank

  Jan 2008 - Jan 2008

  Problem Manager

  Service Ooperations

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  Tulip Telecom

  Jun 2008 - Oct 2008

  Problem Manager

  Joined their team as an Incident Manager, very soon took over as Problem Manager for their esteemed client.Even though this is was a very short tenure very fruit full journey of my carrier.

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  SemIndia Systems Pvt Ltd

  Oct 2009 - Sept 2010

  IT Manager

  Managing IT Operations & Implementation of ITIL & Service Delivery.Completed Planning, Designing & Implementation of IT Ifrastructure.Completed IT Infra for two Manufacturing Unites of SemIndia.

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  Enzen Global Solutions

  Sept 2010 - now

  Effectively orchestrated and supervised IT support operations for a diverse portfolio of 1500+ IT assets spanning across India, UK, US, Turkey, Australia, and Spain Successfully delivered numerous end-to-end IT projects valued at over INR 20+ Cr for State Utilities, ensuring 100% compliance in terms of project timelines, budget adherence, and revenue objectivesEffectively deployed a state-of-the-art Customer Care Center for the power utility sector under state ownership, achieving seamless integration and delivering exceptional customer serviceContributed as a key member of the design team responsible for architecting the IT infrastructure of a large-scale Data Centre and Disaster Recovery CentreOffered comprehensive architectural consulting expertise, guidance, and support to system analysts, systems engineers, and fellow systems architects, fostering collaboration and driving effective decision-makingDeveloped a robust N-tier architecture and framework utilizing Java and Android technologies, based on FOSS (Free and Open Source Software) solutions, specifically designed for State governmentsImplemented workforce optimization strategies resulting in reduced commercial impact without compromising customer satisfaction (CSAT), achieving a seamless balance between operational efficiency and customer experienceSuccessfully achieved a 20% reduction in service interruption duration and frequency through the implementation of effective problem and incident management processes, resulting in an improved uptime rate of 99%Led the successful implementation of ITIL process management, including Incident, Problem, and Change Management, for esteemed customers, enhancing operational efficiency and delivering high-quality IT servicesProvided strategic consulting services and played a pivotal role in the development of IT planning strategies, enabling organizations to align their technology initiatives with business objectives and drive overall growth Show less  Engineered a cutting-edge N-tier architecture and framework for state governments, employing Java, Android, and RDBMS technologies, and utilizing FOSS solutions Architected, spearheaded, and successfully deployed mission-critical machine applications for state-owned power utility sectors End-to-End Project Management for Digitizing, Automation of asset tracking & identification Power Network assets to State owned Power Utility sectors Expertise in technical solutions, project management, and seamless delivery of integrated applications for Power Utility, as a pivotal part of the RAPDRP (Restructured Accelerated Power Development and Reforms Programme) initiative by the Government of India Show less  Expertise in technical solutions, project management, and seamless delivery of integrated applications for Power Utility, as a pivotal part of the RAPDRP (Restructured Accelerated Power Development and Reforms Programme) initiative by the Government of India Implementation of Customer Care Centre for State owned Power Utility sectors Led the successful deployment of Time Series and Columnar Database Management Systems (DBMS), enabling the retrieval of real-time data in an efficient and scalable manner Implemented Onsite and Offshore teams for IT operational and support functionalities for esteemed customers Show less

  • Global Lead IT

    Jul 2019 - now

  • Global Lead IT

    Jul 2019 - now

  • Project Delivery & IT Management

    Jun 2016 - Jul 2019

  • Architect – IT Infra & Technology

    Nov 2013 - Jun 2016

  • Principle Consultant IT

    Feb 2012 - Nov 2013

  • Infrastructure Architect

    Sept 2010 - Feb 2012