Stevie Smilas

Experience

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  BP Australia Group Pty Limited

  Jan 2000 - Jan 2003

  Customer Service Support Specialist

  Customer Support - Castrol Brand Specialist

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  Yoga Room/ Stevie Smilas Yoga

  Jan 2010 - Jan 2016

  Founder

  ● Founder & Lead Yoga Instructor: Established and managed a thriving yoga studio, driving growth and community engagement.● Curriculum Development: Designed and implemented diverse yoga programs tailored to various skill levels and wellness goals.● Marketing & Branding: Developed strategic marketing campaigns that increased brand visibility and attracted a loyal clientele.● Business Strategy: Created and executed business plans, resulting in rapid growth and profitability within the first year.● Community Building: Fostered a welcoming environment that encouraged community participation and client retention.● Client Relationship Management: Cultivated strong relationships with clients, ensuring personalized experiences and high satisfaction rates. Show less

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  Direct Connect

  Aug 2013 - Oct 2015

  Customer Support - Call Quality - Coaching/ Training

  Customer SupportSupplementary Personnel for the Call Quality TeamTeam Leader SupportIndividual Coaching of New Team MembersFormulation of Individual Training Plans.

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  Here Now Group / Unfold Consulting / Stevie Smilas Coaching

  Jan 2014 - now

  Business Owner - Coach/ Consultant

  ● Developing effective individual and team coaching plans for clients.● Actively listening to clients and following up on a regular basis with constructive feedback. ● Creating a comfortable environment that promotes and nurtures growth and a climate for open discussions.● Maintaining a collaborative and encouraging attitude towards clients while holding them accountable. ● Identifying and reflecting the false and self-imposed limits of the mentee.● Communicating with clients to understand their needs and overarching goals.● Assessing individual strengths and guiding team members through learning processes.● Motivating and mentoring clients, providing coaching through various techniques, and monitoring their progress.● Observing clients' behaviours and communication styles and offering guidance to help support their goals.● Teaching detail orientation, organizational, work prioritization and time management skills● Planning workshops for varied client groups. Show less

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  Compare And Connect Pty Ltd

  Jan 2015 - Jan 2016

  Client Relations, Sales Team Manager

  Headhunted into this role to strengthen the company's brand by providing ‘Best in Class’ relationship management, advance the teams ability to achieve sales targets, create customer service specific training modules for CS team and develop a full orientation training program for new staff.● Sales Strategy Leadership: Spearheaded the development and execution of innovative sales strategies to drive revenue growth and market penetration.● Comprehensive Training Programs: Created and delivered targeted training sessions to empower team members with advanced sales techniques and product insights.● Performance Analysis & Optimization: Monitored and evaluated team performance metrics to identify strengths and areas for improvement, implementing actionable plans.● Effective Onboarding Initiatives: Designed engaging onboarding programs for new employees, ensuring they are well-prepared and integrated into the sales culture.● Referral Network Development: Cultivated strategic partnerships and referral networks to enhance lead generation and expand client outreach.● Client Relationship Enhancement: Focused on improving the after-sales experience through personalized follow-ups and support, fostering customer loyalty. Show less

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  Loyalty Corp Australia

  Jan 2016 - Jan 2017

  Real Estate Department Manager

  ● Comprehensive Project Involvement: Actively participated in all phases of the project lifecycle, starting from the initial feasibility study to assess viability, through to detailed project development and execution.● Strategic Partnership Development: Identified and established key partnerships with stakeholders and industry leaders, fostering collaborative relationships that enhanced project success.● Distribution Network Establishment: Developed and implemented a robust distribution strategy, ensuring efficient product delivery and market penetration.● Cross-Functional Collaboration: Worked closely with various teams, including marketing, operations, and finance, to align project goals and streamline processes for optimal results.● Risk Assessment & Mitigation: Conducted thorough risk assessments during the feasibility phase, implementing strategies to mitigate potential challenges throughout the project.● Performance Monitoring & Reporting: Regularly monitored project progress against established milestones, providing updates and recommendations to stakeholders to ensure alignment with objectives. Show less

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  Investors Direct Financial Group

  Jan 2017 - Jan 2018

  Head of Sales Team & Property Advisory

  ● Sales Operations Management: Oversaw daily sales activities, ensuring alignment with organizational goals and driving team success.● Training & Skill Development: Developed tailored training modules that equipped team members with essential skills for effective selling.● Team Performance Monitoring: Conducted regular assessments of team performance, providing feedback and coaching to elevate productivity.● New Hire Orientation Programs: Implemented structured orientation programs that facilitated a seamless transition for new sales staff into their roles.● Networking & Lead Generation: Built and maintained a robust network of referrals to support business growth and client acquisition.● Post-Sale Client Engagement: Enhanced the after-sales client experience by implementing follow-up strategies that ensured satisfaction and retention. Show less

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  Ivanhoe Community Grocers

  Jan 2018 - Jan 2022

  Buiness Owner/ Operator

  ● Developing comprehensive sales and distribution strategies to maximise sales opportunities.● Creating and updating business plans and marketing plans. ● Structuring short, medium, and long-term financial plans. ● Preparing budgets and approving budgetary expenses. ● Managing profitability ratios and determining discount rates and pricing schedules.● Strategic planning and forecasting for quarterly and annually.● Overseeing daily activities of staff and scheduling rosters.● Identifying business opportunities and developing relationships with external collaborators.● Staying focused during times of crisis and delegating tasks to employees to keep business running smoothly.● Consistently handling general complaints, last-minute delivery changes and stock availability problems. ● Reviewing operational activity records and reports to compare actual vs. target outcomes. ● Networking and promoting positive relationships with major clients and potential collaborators to understand their needs. Show less

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  ADHD Optimise

  Sept 2024 - now

  Business Owner

  ADHD Optimise is now taking expressions of interest! Both 1:1 Coaching and Group Coaching sessions will be available by the end of this year. If you’re ready to optimise your journey, reach out today and be among the first to experience our personalised support and many resources designed to help you thrive.