LynDee Heinen

Experience

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  Link-Belt Cranes

  Mar 2011 - May 2014

  Training Manager

  • Managed budget, quality and proficiency of the training department processes• Research and procure the LMS, input and manage training records• Develop and implement the marketing trainee/mentor program• Participate in The Leadership Challenge and 360 Assessment program• Work with SME's to develop ILT and eLearning courses• Work with distribution and customers to assess and prescribe training• Conducted needs and gap analysis to identify process, procedure, or personnel opportunities for improvement and determined appropriate instructional methods• Develop SCORM Compliant eLearning modules, using the tool that best fits the topic• Manage training enrollment, prerequisites, attendance, and reports• Train staff on adult learning principals and the learner-centric approach • Research case studies in industry training programs and best practices to keep current• Report departmental activities, goals and progress to the executive team• Administrator of the proprietary LMS Show less

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  Legal-Graphics Inc.

  May 2014 - Mar 2016

  ISD Contractor

  • Work with attorneys to develop each case outline• Assess information to determine the best visuals that are informative, persuasive, and interesting to judges and jurors• Create database of exhibits and depositions for electronic trial delivery using Trial Director, PowerPoint, and Adobe Premiere Pro, Acrobat and Photoshop• Edit video depositions for concise presentation• Edit iBook, available through Apple iBooks, Brain Fuel Cookbook by Sam Anderson

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  Dean McGee Eye Institute

  Mar 2016 - Nov 2017

  Training and Curriculum Specialist

  • Define and document position tasks, develop curriculum and conduct training for positions• Work with SME's to develop ILT and eLearning courses• Conduct needs and gap analysis to identify process, procedure, and behavior improvement• Design and develop SCORM Compliant eLearning modules• Conduct New Hire Orientation• Research case studies in industry training programs and best practices to keep current• Administrator of the TLMS

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  The Title Law Group

  Mar 2018 - Mar 2023

  • Establish workflow processes for admin, monitor daily productivity and implement modifications to improve overall performance.• Generated reports to suggest process improvements.• Maintained computer and physical filing systems.• Aided colleagues, managers and customers through regular communication and assistance.• Interview, hire and train new admin as needed.• Onboard new employees and process forms.• Initiate agreements and pay vendors (Ozarka, UV&S Shredding, Quadient, Superior Office Sys., and etc. and maintain consistent services.• Make travel arrangements for attorneys.• Enroll 28 attorneys in CLE's.• Format and pay expense reports.• Set up new office equipment and help with minor IT problems.• Greet clients, answer phones and relay messages.• Enter maintenance tickets in building portal.• Order office supplies.• Serve as Notary.• Create and update business cards in Adobe Illustrator and order as needed.• Assist in creating presentations in PowerPoint.• Maintain and update company website in WordPress.• Edit graphics in Adobe Photoshop and/or Illustrator• OCR documents to Word or Excel, as well as edit documents in ABBYY FineReader or Adobe Acrobat Pro.• Manage Office 365 and email accounts.• Maintain TLG calendar and set up meetings in Outlook.• Order and send client holiday cards and gifts.• Serve as Oil & Gas Title Coordinator.• Track client oil and gas title orders in SharePoint (Excel file).• Download client files, create folders on server.• Track attorney title assignments.• Send weekly reports to clients.• Check title submissions for accuracy.• Submit work and invoices to clients.• Add Invoices to QuickBooks and export them into OpenInvoice.• Pay firm bills as they are received.• Complete deposit slips and take to bank.• Coordinate charity efforts and social gatherings.• Arrange catering and often times pick-up lunches. Show less Assistant to founder, partners, and attorneys.Onboarded new attorneys.Generated reports to suggest process improvements.Interviewed, hired, trained and managed administrative staff.Greeted clients, answered phones and relayed messages.Maintained calendar and made travel arrangements.Created, recorded and paid expense reports.Served as primary Oil & Gas Title Coordinator, proofed, tracked and submittedfinal deliverables and invoices to clients.Assisted in creating PowerPoint presentations.Enrolled attorneys in CLE's.Requisitioned agreements, paid vendors, and maintained office equipment.Established workflow processes, monitored daily productivity and implementedmodifications to improve overall performance of personnel.Maintained computer and physical filing systems.Set up new office equipment and helped with minor IT problems. Show less

  • Office Manager, Administrative Assistant

    Mar 2018 - Mar 2023

  • Business Office Manager

    Mar 2018 - Mar 2023
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  Steptoe & Johnson PLLC

  Mar 2023 - Oct 2023

  Office Manager/Administrative Assistant

  Report to management in weekly meetings.Coordinate special projects and managed schedules.Administrative Assistant to the Office Managing Member and three memberpartners.Control finances to lower costs and keep business operating within budget.Report to senior management on organizational performance and progresstoward goals.Create, maintain and update filing systems for paper and electronic files.Address Oklahoma City, OK 73142Phone 405-625-6043E-mail lyndeeheinen@yahoo.comDevelop and maintain successful relationships with clients, staff and vendors.Assist in organizing and overseeing assignments to drive operational excellence.Train personnel in software systems, equipment use, and enforce participation inexercises focused on developing key skills. Show less