Maria Dinella

Experience

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  Electronic Data Systems

  Jan 2000 - Jan 2008

  Business Process Analyst – Sarbanes Oxley, Xerox AccountUser Access Strategy and ComplianceManaged quarterly User Access Review process by interfacing with the Access Control Clearinghouse (ACC) team, tracking data access, communicating with business owners of applications, assisting reviewers, facilitating ACC team status meetings and reporting statusPerformed data research & analysis to identify change trends as the basis for risk-based access review modelLed process improvement and updated design procedures to reflect changesInterviewed application contacts and documented change management practices using MS office Visio and PowerPoint Show less Provided Sarbanes-Oxley process analysis and project management for production support and enhancement projectsSimultaneously performed Sarbanes-Oxley process analysis and documentation for a strategic group of applications and provided project management for a financial application. Achieved excellent results in accuracy and customer satisfaction for both projects.Led team through several organizational transitions and transitions from outside vendors including a contract valued over $1,000,000Developed a business proposal with 300K potential opportunityManaged project with an annual budget exceeding $500K.Achieved consistent customer service through effective training and transition of offshore and onshore team members. Show less

  • Business Process Analyst

    Jan 2007 - Jan 2008

  • Project Manager

    Jan 2000 - Jan 2007
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  Excellus BCBS

  Jan 2010 - Jan 2010

  Quality Assurance Lead

  Interfaced with information technology and business teams to plan, coordinate and inspect project quality and ensure project delivery without critical defects.Monitored defects and maintained defect log in IBM Rational ClearQuest, reported status. Reviewed and approved project schedule and project documents for SDLC phase exits; provided weekly project scorecard and status report to management, documented status procedures.

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  Xerox Corporation

  Feb 2011 - Sept 2020

  Business System Analyst

  Enterprise HR Data Warehouse Business Analyst/Data StewardSubject Matter Expert (SME) for data quality, system integrations, defect tracking (JIRA, ServiceNow), and data privacy for 350 data elements across 48 countries (including EU GDPR countries). Facilitated the Data Release Process requiring Legal, Global Security, and HR compliance to provide data for reporting and Robotic Process Automation (RPA). Supported multiple business functions through data reconciliation retaining data accuracy and meeting value chain partners’ requirements.Analyzed large data sets using Oracle SQL to resolve issues impacting 58 applications.Directed Off Shore resources by setting priorities, documenting processes, and approving completion of Service Now tickets. Streamlined processes to submit changes and problem notifications increasing technical support capability by 25% and decreasing ticket escalations.Addressed data usage to reduce the number of interfaces by 30%. Provided recommendations to organizational leaders for decommissioning legacy systems.Led incident resolution for business-critical applications by engaging process owners, presenting issues, and collaborating to identify resolution actions. Resolved critical user access issues and prevented audit failures through the identification and elimination of invalid data. Created a series of steps to correct the issue without impacting valid user access.Developed and delivered knowledge transfer training sessions for the business analyst and technical support team reducing Business Analyst support required by 50%.Transitioned data consumers from Global Employee Data Warehouse to Oracle HCM Global Employee Management System. Show less

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  University of Rochester Medical Center

  Jan 2021 - now

  Clinical Reporting

  • Manager, BI Development - EHR Core

    Apr 2024 - now

  • Business Intelligence Developer

    Jan 2021 - now