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MOHD ADIL

MOHD ADIL

Technical Support Excutive

Followers of MOHD ADIL571 followers
location of MOHD ADILDelhi, India

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  • Timeline

  • Skills

    Wireless networking
    Networking
    Backup & recovery systems
    Emc
    Office 365
    Itil
    Switches
    Ccna
    Hardwere & networking from niit
    Windows server
    It hardware support
    Aws solution architecture
    It service management
    Pgdcit from lucknow
    Office 365 administration
    Online backup
    Microsoft azure
    Routers
    Cic
    Microsoft 365

  • About me

    Senior IT Infrastructure and Airport Technology professional with 10+ years of experience delivering 24x7 mission-critical IT operations across airport, transportation, and large enterprise environments. Proven leader in airport pre-opening IT readiness, deskside and infrastructure operations, ITIL Change & Problem Management, and enterprise Windows, virtualization, and backup platforms. Extensive experience supporting high-availability environments, VIP users, and regulated operations, with a strong focus on service continuity, SLA adherence, and operational excellence.

  • Education

    • Sikkim Manipal University - Distance Education

      2014 - 2016
      Master's Degree

      Msc. IT

    • Kanpur Univercity Utter Predesh

      2003 - 2007
      Bachelor of Arts (B.A.)

      Art/Art Studies, General

    • Allahbad Board Utter Predesh

      2001 - 2002
      Intermediate

      Art/Art Studies, General

  • Experience

    • Tikona Digital Networks Pvt. Ltd.

      Feb 2010 - Jan 2011
      Technical Support Excutive

      Installing the Network devices Office & Homes.Troubleshoot any problem related to the Internet LAN or WiFi.

    • Ozone WiFi Pvt.Ltd

      Jan 2011 - Jun 2012
      Networks Support Eng.

      Cyber Assistant-Handle the Guest complaint,Manage the Hotel Network,configure AP,Router & Manageable switch according to the requirement.Working with Opera,Aptilo & 24online PMS.Truble shoot any kind of Internet & Printer problem with any new Gadget

    • Docomointertouch india pvt ltd

      Sept 2012 - Mar 2014
      Support Engineer

      Attend the VVIP guest call related to the WiFi & wired. Troubleshot any problem related to the Internet. Do the setup for IT event requirement in every week or according to the Hotel requirement. Configure any switch,AP & router according to the requirement. Working with solerwind server,Windows server 2003, Nomadix server,HP controller MSM 760,Freedom billing server,Ruckus & zone director 5000.

    • Star Touch India Pvt. Ltd

      Mar 2014 - Apr 2015
      Network Support Executive

      Troubleshooting & handling Microsoft Lync-2013 corporatecustomers and take care all about the query. Troubleshooting & managing issues for 51 country’s overseas calling customers. Troubleshooting & handling Whiz meeting 51 country’s corporate customers. Troubleshoot & managing each & everything’s company four global calling Centre Delhi, Mumbai, Bangalore & Philippines center. Managing & troubleshooting to all Linux & windows PC physically or remotely. Working with Sansay VoIP soft switch for managing 51 country’s network & routing management. Working in global billing portal for global VoIP services provide vendors. Checking & testing ACD & ASR 51country venders & coordinate with faulty VoIP provider venders. Troubleshoot & managing 6 country’s company IP-Phone through global PBX. Troubleshooting & working with IP Phone 200, Astra Lync Phone & Codec IP phones. Working with Ameyo dialer for VoIP calling through Linux PC. Manage & coordinate with ISP venders (TATA & Reliance) & 51 country’s VoIP service provider venders. Working with Audio codec SIP for dialed calling agents. Coordinating with TATA & Reliance PRI lines. Manage & troubleshooting 300 company user’s issues. Installing & troubleshooting with rack server. Working with Microsoft server 2012, Cent OS, Tight VNC, Endian firewall, VPN, FTP server, Cisco switches & routers & TATA, Reliance MUX rack etc. Show less

    • IBM

      Jun 2015 - Aug 2021

      Qualified and experienced Technical Support Executive with proven abilities in troubleshooting IBM Lotus Notes & Domino Server, SmartCloud Notes and iNotes, Cloud Computing, network administration, user support and customer service, demonstrating the ability to improve network performance and implement complete customer solutions. Working with IBM client who reports issues pertaining to existing connection Cloud services such as Meetings, Engage, Smart Cloud Notes ETC. And handling their quires by providing appropriate technical resolution.Currently working with New Project SWRC CAT (Software Customer Assistance Team (NA).This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues. Show less

      • TSM Admin

        Oct 2019 - Aug 2021

      • Sr.Practitinor

        Jun 2015 - Oct 2019

    • Kyndryl

      Sept 2021 - now
      BUR/ TSM ADMIN

  • Licenses & Certifications

    • AWS

      Amazon Web Services (AWS)
      May 2023

    • CCNA Cisco