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Utpal Talukdar

Utpal Talukdar

Analyst - Systems

Followers of Utpal Talukdar615 followers
location of Utpal TalukdarGuwahati, Assam, India

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  • Timeline

  • About me

    IT Service Manager @ TEKsystems | IT Service Management

  • Education

    • KUVEMPU UNIVERSITY

      2004 - 2007
      B.Sc - IT Informational Technologies

      Activities and Societies: Trekking, Advanture sports, Reading, Feild Sports. Bachelor Of Science - IT (Distance Education)

    • Kendriya Vidyalaya

      1993 - 2004
      Higher Secondary

      Primary and Secondary Education

  • Experience

    • HCL Technologies

      Oct 2007 - Nov 2011
      Analyst - Systems

      Deutsche Bank AG (End Client) is a global multinational investment bank and financial services company headquartered in Frankfurt, Germany.The bank's network spans 58 countries with a large presence in Europe, the Americas, and Asia.The company is a universal bank providing service is three sectors- Private & Commercial Banking, Corporate & Investment Banking (CIB), and Asset Management (DWS).Processes under scope: Remote Infrastructure Management, Incident, Change Management. Show less

    • Hindustan Unilever Limited

      Aug 2013 - Jul 2017
      Change Manager

      Support of Unilever 18000 Servers and 26000 Applications is under scope which includes on Prem Servers, Network, Routers, and user’s functions.Processes under the scope: Downtime Planning and Optimization, Disaster Recovery Planning and execution, Availability Management, Incident, Change, Problem, and Release Management.

    • IBM

      May 2018 - Feb 2019
      Senior Incident Manager

      John Wood Group plc (End Client) is a multinational energy services company with headquarters in Aberdeen, Scotland.It provides a range of engineering, production support, and maintenance management services to the energy and industrial sectors worldwide.Processes under the scope: Major Incident Management, Application, and Infrastructure Support.

    • Virtusa

      Mar 2019 - Aug 2020
      Service Manager

      IFS AB (Industrial and Financial Systems) (End Client) is a multinational enterprise software company headquartered in Linköping, Sweden. The company develops and delivers enterprise software for customers around the world who manufacture and distribute goods.Supported the end customer of IFS through the Azure cloud which includes onboarding New customers, Support customers after Go live. Above1000 VMS under support that hosts windows OS, Oracle Database, WebLogic server. Infrastructure support is no limited to release also has MS patching and VM maintenance for all the customer Show less

    • TEKsystems

      Apr 2021 - now
      IT Service Manager

      Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.Championed innovation for building the relevant strategy, methodology, and adopting the Service Management tooling, based on their knowledge and experience and through identifying industry best practice that could potentially enhance overall business performance.

  • Licenses & Certifications

    • ITIL Foundation

      Extin