Rahul Dhingra

Experience

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  Travel Point Pvt. Ltd (IATA)

  Dec 2003 - Sept 2004

  Trainee Executive Domestic

  Key Responsibilities/TasksMaking Reservation on CRS Corresponding with the clients/agents Coordinating travel requests of corporate Designing & costing of itinerary Handling of counter issuance of tickets Filing, acknowledging messages, preparing documents

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  Lords Travel Pvt. Ltd (IATA)

  Sept 2004 - Oct 2006

  Executive International

  Key Responsibilities/TasksMaking Reservation on CRS Corresponding with the clients/agents Coordinating travel requests of corporate Designing & costing of itinerary Handling of counter issuance of tickets Filing, acknowledging messages, preparing documentsCRS - Amadeus(1A)/ Galileo

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  Corporate Travels

  Nov 2006 - May 2008

  Senior Consultant

  Key Responsibilities/TasksHandling the Travel Arrangements Domestic and International of the entire Corporate.Issuance of Air Tickets.Providing Accommodation.Processing Refunds/Reissuances.CRS - Amadeus(1A

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  Carlson Wagonlit Travel

  May 2008 - Aug 2011

  Implant Head

  Key Responsibilities/TasksHandling the Travel Arrangements International and Domestic of the entire Corporate.Issuance of Air Tickets.Providing Accommodation.Processing Refunds/Reissuance's.Handling Corporate GroupHandling Deals with airlines for Corporate Benefits CRS - Galileo(1G)/Amadeus(1A)

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  Cox & Kings

  Aug 2011 - Apr 2014

  Team Leader-Business Travel
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  BCD Travel

  Apr 2014 - now

  Assistant Manager

  Provide excellent Customer Service to assigned corporate account. Handling Delhi branch team of Customer Service Representatives. Follow and Resolve invoice related issues and Account Receivable’s. Support other departments as needed, Including Training Department for implementation of new Internal BCD product for client. Designated as “Champion” to assist and train other agents on BCD Internal Products. Trained workforce on booking and ticketing international Itineraries. Resolve client issue through the escalation matrix.Responsibilities & Key Deliverables• Process Request - Work as part of a team, ensuring all request received via telephone, & electronically are processed accurately and promptly upon receipt. • Effectively lead and manage the day to day operations of the Account Receivable’s unit• Ensure that all customer queries, Service queries, deliveries, and invoices are resolved satisfactorily.• Direct requests and unresolved issues to the designated resource• Driving process improvement around Customer Service• Reconciling clients account statements, contracts, usage, and payments through the system.• Respond to client’s / sales queries related to invoicing / contract issues• Ensure day to day challenges for collecting old dues• Follow up with Key Account managers for customers old dues and clearance Show less