Asser Refaat

Experience

• 

  CIB

  Feb 2011 - Apr 2022

  • Managing the branch wealth segment customers with total AUMs 180 M EGP, 6 M USD.• Financial advisory for wealth customer data base of 198 customers.• Financial reporting to the segment cluster head Alex and Delta.• Supporting the senior management in all related Wealth segment aspects.• Providing Superior service in all banking products.• Targeting New to bank wealth customers with min EGP 500 K• Handling customer complaints• Providing the best, easiest and quickest financial solutions.• FOREX Dual currency execution and follow up.• Customers' monthly business visits.• Credit facilities recommendations to the credit department.• Ensure bank policy and procedures adherence.Personal achievements:• Increasing AUMs from 140 M to 210 M EGP and from 4.7 M TO 6 M USD.• Increasing customer data base from 97 to 156.• Platinum credit cards best bank achiever 2014.• Personal loans best bank achiever 2014.• Least number of complaints among RM staff.• Increasing average penetration ratio from 2 to 3.5. Show less • Customer daily Queue as one of sales team in the largest branch in Alexandria & delta.• Sales target for 8 banking products(LCY deposit, FCY deposit, Credit cards, Personal loans, car loans, overdraft, bank assurance & money market fund)• Handling customer complaints.• Providing the best, easiest and quickest complaints solution.• Achieving personal target as well as branch banking target.• Cross selling referral system and time sheet for follow up.• Minimizing the average waiting time.• Targeting NTB customers with min 5 K.• Operational daily paper work• Monthly missions and branch head reporting.Personal achievements :• Bank assurance best achiever with the first policy with 250 k which was the gate way for higher policies to be issued.• Credit cards best achiever Q4 2011, Q1 2012 &Q2 2012.• Personal loans best achiever for the year 2011.• New to bank fresh deposits best achiever for the year 2012 by 50 M.• Well recognized by the wealth management team and the top senior management.• Awarded to be senior Sales and service representative and to teach the new hires the selling process and procedures basics. Show less

  • Wealth manager

    Sept 2013 - Apr 2022

  • sales and service representative

    Feb 2011 - Sept 2013
• 

  Azimut investments-Egypt ازيموت للاستثمارات-مصر

  Apr 2022 - Jul 2024

  • Head of premium segment

    Jan 2024 - Jul 2024

  • Financial Advisor

    Apr 2022 - Jul 2024
• 

  Abu Dhabi Commercial Bank

  May 2024 - now

  Relationship Manager