Vinod Singh

Experience

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  AKPINFOTECH LTD

  Feb 2004 - Aug 2005

  Sr. Customer Support Engineer
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  Somish Blockchain Labs

  Aug 2005 - Apr 2007

  Network and System Administrator
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  CMS COMPUTERS Ltd

  Apr 2007 - Aug 2008

  IT System Administrator
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  IGATE

  Sept 2008 - Jan 2014

  Sr. System Admin (Servers & Storage)
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  Mphasis

  Jan 2014 - Mar 2015

  Tech Lead (IT Infra. & Data center)

  Position Responsibilities: Responsible for IT infrastructure to support requirements in areas such as data retention, security,business continuity, disaster recovery planning/testing and information risk management. Planning for capacity changes, maintaining corporate databases and ensuring the security &compliance requirements of networks and protected data Deliver stable and responsive application, server, data storage, and backup services in productiondatacentre environments Responsible for new technology evaluation & ongoing vendor management, Architect, implement,and maintain network hardware & configurations Managed multiple projects, Implementation of Microsoft Azure Cloud (StorSimple), storagemigration from EMC Clariion CX500 to EMC VNX5300, upgrade Windows 2008 to 2012, ESX host upgradation from ESXi 5.0 to ESXi 5.1, Citrix, Vmware WSUS Developed, implemented and monitored service level agreements with staff and customers, ensuringcompliance and quick resolution of specific issues. Achieved 99% system availability and 98%customer satisfaction Assist clients about installation, operation, configuration, customization, and usage of assignedproducts Advises/educates clients within procedural guidelines to ensure a complete solution to their technicalor service questions. Responsible to develop, coordinate, delegate and plan work activities. Complies with schedule adherence to ensure overall service level targets are achieved. Working closely with the global demand and capacity team to ensure continuous availability ofservices. Working with vendors in problem isolation and resolution. Implementation of the Change management process for CAB/ECAB to ensure that the changesmoved successfully Show less

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  Hewlett Packard Enterprise

  Mar 2015 - now

  Sr. Consultant

  Position Responsibilities: Manage a team with 5 SME’S to provide direction to the supervisors along with process & technical guidelines to meet agreed SLA as per SOW. Lead and develop a dedicated team focused on IT Services & continual improving the performance of 24 X 7 DC Operations for PAN India and Asia Pacific Handling customer management, incident management, Change management & Problem management as per ITIL process. Created and implemented disaster recovery plans and procedures for Data Center, including DR for mission critical applications. Responsible for requirements gathering, analysing, designing, architecting and proactively identifying opportunities for growth of existing accounts RCA (Root cause analysis) and implementation of appropriate Action with respective capabilities for the permanent fix of the issues, addressing the customer’s query/issue within 48 business hours. Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level Work with responsible to set of goals & objectives for processes in line with business priorities. Communicated regularly with senior management in respects of technical & non-technical personnel to build effective cross-functional teams. Help to team focus on Customer's Experience & work towards reducing negative customer impacts. Identify methods to increase Straight through Processing by reduction of manual tasks. Encourage continuous Improvement culture & Work on succession planning within the team at all levels. Ensure effective reporting and daily, weekly, monthly review of metrics. Problem Solving and ability to delegate the tasks and provide technical guidance to team. Review metrics, data and evaluate information correctly to draw trends and conclusions Identify and execute to close gaps, document changes and prepare SOP’S for operation efficiency. Show less