Ashok Bidaye

Experience

• 

  Wipro

  Apr 2015 - Apr 2017

  Facilities Management Specialist

  Ø Handling 600 users per day support with Hardware and Software & Remote support.Ø Maintain the Service desk call and SLA as client per discussion.Ø Manage service requests, software installations, new computer setups, upgrades, etc.Ø Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time frame.Ø Provide initial assessment of urgency and business impact on all support calls.Ø Record incident resolutions in the Help Desk too.Ø Support the following technologies: Microsoft Office, Windows 10, desktops, laptops, printers, I-pad, On-Air, VPN configuration MacAfee safe boot Drive encryption and others as assigned.Ø Desktop/Laptop on-site and phone support, Backup system support, Updating current infrastructure;Ø Handling software-updating projects. Ability to work independently and in a team environment.Ø Ability to communicate well with internal and external contacts. Show less

• 

  Interpublic Group (IPG)

  May 2017 - now

   CommVault Backup Tool Administration: - on windows server Perform Backups. (restoration Troubleshoot backups related issue. Active Directory Management Tool: - includes managing user accounts in Active Directory almost every day. Help create and maintain different password policies for different user types. Rest password & unlock password for user account. Deletion users account & remove unnecessary access. Domain Controllers in Azure. Azure Active Directory (DRA through user account creation, deletion, outlook profile, OneDrive configures, User password change, office 365 etc. PowerShell command using. OneDrive installation in android mobile, Tab & IOS device.  Maintain the Service desk call and SLA as client per discussion. Currently working on office 365 platform. Handling 400 users per day support with Hardware and Software & Remote support. Describe Duties: - Preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences. Responsible for handling and managing Asset Database through Tools -Maintain IMAC and Process Improvement -Define & Maintain Asset Life Cycle from Procurement to Disposal -Maintain Weekly, Monthly, Quarterly MIS Report Installing and configuring computer hardware, software, systems, networks, printers and scanners.  User account creation. (DRA web console) User account deletion. (DRA web console) Mail creation in user profile. (DRA web console) Exit user mail id deletion. (DRA web console) Exist user mail id & user profile backup.  Handling assets inventory. (addition& deletion)  Working on commvult server. Handling backup & issues.  Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users. Show less

  • Assistant Manager

    Mar 2021 - now

  • Senior Information Technology Engineer

    Mar 2021 - now

  • IT Executive

    May 2017 - Apr 2021