Abiola Borida

Experience

• 

  First Bank of Nigeria Ltd.

  Dec 2019 - Oct 2022

  1. Manage relationship with lower affluent customer; match customers' financial needs and expectations to the appropriate product offerings; provide personal banking services to assigned customers.2. Interfacing with internal departments and escalating requests to various team leads.3. Financial service consulting for the bank's customers, through insights generated from customer behavior spending patterns.4. Developing both internal and external customer satisfaction action plan which accounted for deepening the company's wallet share and profitability.5. Relationship management using CRM for optimum maximization of bank's customer Show less

  • Premium Service Unit - Relationship Manager

    Jun 2021 - Oct 2022

  • Digital Products Sales Manager

    Dec 2019 - Jun 2021
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  REGUS - IWG plc. Offices | Coworking | Meeting Rooms.

  Nov 2022 - now

  Community Associate

  • Responsible for the day-to-day centre operations which includes customer billing. debt recovery, payment allocation, account reconciliation, and so on.• Professionally evaluating and prioritizing customer inquiries and requests via phone, email, and immediately improving positive feedback.• Assisting proficiently with finance and expense management which include: collection report; budget preparation; and identifying issues for escalation to Team Leads when required.• Driving product sales, tours, closing new business deals, and developing negotiating strategies by coordinating prospects' goals and needs with company objectives and procedures.• Resolving/escalating IT complaints and inquiries in a timely and effective manner which drives customer satisfaction Show less

• 

  Freelance

  Jun 2024 - now

  Virtual Assistant

  • Email Management: Organize inbox, email scheduling and responding to emails.• Calendar Management: Scheduling appointments, organizing calendar and setting reminders for meetings or events. • Data Entry: Data entry, updating data and creating survey forms