Dr. Tayib Syed

Experience

• 

  People's University

  Mar 2012 - Feb 2013

  Intern

  Provided clinical services to patients in various departments of the hospital.

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  Kokilaben Dhirubhai Ambani Hospital

  Apr 2014 - May 2014

  Management Intern

  PROJECT 1: International Patient Services, Kokilaben Dhirubhai Ambani Hospital (KDAH) : A critical analysisPart I: Studying the international patient services provided by the hospitalPart II: Understanding the marketing strategies implemented by the hospital in order to attract international patientsPart III: Comparing the marketing strategies used by other hospitals as opposed to those used at KDAHPart IV: Recommendations on improving the inflow of international patients (Designed a Gamification system based on referrals to pull in more international patients. Suggested online and offline strategies that can be utilized in order to attract more international patients. Studied different business models and the various marketing strategies plied by them in order to attract international patients)PROJECT 2: Waiting Time Analysis: 2D ECHO Department(Suggested measures on decreasing the actual and perceived waiting time for EHC, IPD and OPD patients based on: a systematic token system, remodeling of the waiting area and the installation of a better patient guidance mechanism)PROJECT 3: Internal Audit: MRDAlso during the tenure, worked personally with the CEO, KDAH on research work in Business Development Strategies. Show less

• 

  Apollo Hospitals

  Feb 2016 - Jun 2016

  Executive - Quality Assurance & Operations

  • Carrying out monthly audits of both clinical and non-clinical areas• Carrying out daily quality rounds and resolving issues in conjunction with HODs• Ensuring Facility safety through facility rounds• Handling the updating of statutory and regulatory documents• Involved in HIC monitoring and continuous improvement of disinfection protocols• Ensuring preparedness for emergencies and adherence of personnel and facilities to emergency protocols and safety code respectively.Also Involved in designing, implementing and controlling Marketing and CRM tactics for Apollo BSR Hospital and BSR Cancer Hospital (The oncology division of BSR Healthcare). Show less

• 

  Dr. Sulaiman AL Habib Medical Group

  Nov 2016 - Aug 2019

  Involved in the Commissioning of the new hospital in Al Khobar. Working as acting medical admin (operations)My responsibilities include:1. Streamlining operations in conjunction with medical and non-medical staff and education and training on HMG processes.2. Working on clinical practice guidelines, their implementation and audits3. Liaising with other clinical and non-clinical departments like nursing, laboratory, business office (claims approval), patient services (clinic closures, elective/emergency procedures), radiology to resolve active issues with regards to improving efficiency of our services for our patients4. Participating in, conducting and monitoring clinical committees of the hospital5. Involved in handling patient complaints that are related to medical staff6. Involved in the privileging of physicians7. Working on medical records, their utilization and monitoring of clinical documentation as per the CBAHI and JCI requirements8. Conducting daily rounds on the floors and OPDs to understand and resolve active issues9. Involved in education and training of medical staff on relevant issues after gap analysis10. Involved in the acceptance of referral cases from other hospitals in conjunction with consultants11. carrying out on call duties in the night to handle any issues with regards to medical administration12. Establishing, monitoring, and conducting performance improvement projects13. Approving sick leaves of patients after reviewing justifications from physicians14. Preparing the hospital for initial JCIA. Show less As a corporate quality improvement coordinator, my responsibilities include:1. Establishing, implementing, monitoring and controlling quality improvement and patient safety practices in the 7 healthcare facilities of Dr. Sulaiman Al Habib Medical Group.2. Alignment of clinical practice and Hospital operations in accordance with JCI and CBAHI standards in all hospitals.3. Conducting EHR/ medical records audits for all projects of Dr. Sulaiman al Habib Medical Group to gauge compliance to policies and procedures, clinical practice guidelines, pathways.4. Developing and implementing policies, procedures and plans (operational, departmental and strategic) of the hospitals based on national and international standards.5. Facilitating education and training to all staff on quality improvement and patient safety.6. Providing assistance to hospital staff on quality improvement methodologies.7. Conducting Quality Improvement and Patient Safety (QIPS) Quarterly compliance Surveys as per national and international healthcare standards.Achievements:-• Surgical Review Corporation – Dr. Sulaiman Al Habib Medical Group - Spearheaded the designation of Centers of Excellence in Plastic Surgery, Metabolic and Bariatric Surgery, Orthopedic Surgery and Specialized Anesthesia – Obesity for all hospitals of the group.• Planetree, Gold Designation - Dr. Sulaiman al Habib Hospital, AsSuwaidi - Spearheaded the imbuing of person centered care (PCC) principles in the organization in order to enhancee patient experience. Worked extensively on establishing and implementing PCC initiatives, education & training, and PCC compliance review.• JCIA - All projects of Dr. Sulaiman al Habib Medical Group• CBAHI - All projects of Dr. Sulaiman al Habib Medical Group in the Kingdom• CAP Accreditation - All projects of Dr. Sulaiman al Habib Medical Group• HIMSS, Stage 6 – All projects of Dr. Sulaiman al Habib Medical Group in the Kingdom. Show less

  • Quality Improvement Specialist (Corporate)

    Feb 2019 - Aug 2019

  • Quality Improvement Coordinator (Corporate)

    Nov 2016 - Jan 2019
• 

  Primary Health Care Corporation

  Sept 2019 - now

  Guiding change in the corporation using scientific approaches to improvement

  • Senior Quality Improvement Coordinator

    Nov 2021 - now

  • Quality Improvement Coordinator

    Sept 2019 - Nov 2021