Sara Almubarak

Experience

• 

  Riyadh Metro

  Jun 2015 - Feb 2020

  Train the new staff to handle their tasks.Audit the calls to follow the staff performance.Prepare the shift schedules and update it frequently.Respond to the customers' complaints and solve it.Prepare reports and send it to the management. Answering customers' phone calls.Providing customers with required service and information.Completing call notes and call reports as necessary.

  • Customer Service Supervisor

    Sept 2017 - Feb 2020

  • Customer Service Officer

    Jun 2015 - Aug 2017
• 

  Public Transportation Company

  Oct 2020 - Oct 2023

  Issuing the staff iqama through Muqeem.Prepare the employee letters.Deal with the medical insurance processes and renew it.Responsible of enrolling and deleting the staff from GOSI.Audit the medical invoice and send it to the finance dept.Responsible of employee attendance system.Preparing and updating the employee reports.Upload the employee letters and violations to Oracle.Responsible of booking airlines tickets for the staff. Responsible of the company events.Creating and updating the employee file.Assists with processing of terminations.Assists with recruitment and interview process.Makes photocopies; mails, scans, and emails documents.

  • Human Resources Specialist

    Jan 2023 - Oct 2023

  • Human Resources Officer

    Sept 2021 - Dec 2022

  • Human Resources Coordinator

    Oct 2020 - Aug 2021
• 

  SAT | سات

  Oct 2023 - now

  Human Resources Specialist