Donna Dillard

Experience

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  Carolinas HealthCare System

  Apr 1996 - Jan 2015

  Job title changed to Senior Human Resources Consultant in 2014 as part of division re-organization.Responsible for the overall direction, coordination, execution and completion of projects including Lean healthcare projects. Developed full scale project plans for assigned areas within human resources. Prepared and delivered all project communications including executive summaries, writing requests for proposal (RFP) and managing third-party vendors, drafting HR policies and editing existing policies, project summaries, data and process analysis, comparisons and updates, and created presentations for project updates and go-live education. Designed and delivered various training for the development of project teams, System leaders and various employee groups.• Successfully integrated numerous human resources’ departments and functions resulting from three System acquisitions of other healthcare facilities.• Coordinated and led all project related meetings and presentations. • Provided support and participated in the System’s women leadership mentoring program (MPWRS) Mentoring Program for Women on the Road to Success and Human Resources’ Career Shadowing and Mentoring Programs.• Managed content and supported all maintenance for Human Resources’ intranet/internet pages for Corporate Recruitment, Workforce Management and Compensation and Benefits.• Member of team responsible for initiating, supporting and providing daily management for the Federal Government’s E-Verify compliance program. • Managed System’s Workforce in Transition Program. Prepared and presented benefit departure packages to teammates whose positions were eliminated. Responsible for the maintenance of those termination agreements and the accounting of those benefits provided to each teammate. • Prepared and presented on-boarding information about employment and compensation and benefits to new teammates as part of the System’s on-boarding process. Show less Managed day-to-day operations for a 17 member team with responsibility for developing strategic goals for the recruitment of nursing and allied health professionals, and all exempt/non-exempt professional positions for all owned facilities of Carolinas HealthCare System (1000+ vacancies). Analyzed current and future staffing needs, trends in vacancies and turnover, assisted in the planning, development and implementation of programs to meet staffing and customer needs; Provided administrative support including personnel administration, performance management, budgetary planning, and managed $1 M employment advertising campaign.• Approved all offers of employment including all compensation offers.• Managed all staff performance evaluations and performance management issues in conjunction with the Workforce Relations department.• Promoted and lead all staff development. Designed and delivered various education programs and presentations.• Designed and lead all strategic advertising campaigns. Managed advertising budget, approved all advertising for employment and worked with all third party marketing firms in consult with our advertising strategy. • Attended local, regional and national meetings focused on trends in recruitment and retention. Show less Developed and coordinated all aspects of CHS’ recognition and retention initiatives and non-traditional benefits’ programs such as eXtras Program (teammate discount program), Values in Action Program (on-demand rewards program) and Pinnacle Awards Program (System’s highest award program), bi-annual facilities Uniform Fairs, and Birthday Meal Program. Programs’ design and roll-out for 35k employees.• Worked as a strategic partner with System leaders to meet System rewards and recognition goals while promoting the System’s service excellence culture.• Promoted, communicated and coordinated all recognition programs which included initial program design, roll-out, and implementation of rewards. Responsible for all record keeping of gift exchanges, maintaining $1 M budget and inventory of gift items, implementing program procedures and policies, corporate compliance, measuring program success, process improvement and making recommendations and planning of all corporate annual celebrations and events. • Served as resource for System management to help analyze voluntary turnover and develop retention strategies.• Coordinated all internal and external marketing for CHS’ recognition and retention programs, prepared all reports and presentations for leadership, and worked with Vice President to prepare articles for publication in teammate newsletter. • Provided consultation to System leadership on various employee relations matters. • Served as a consultant to all level of leadership developing various education and training programs to meet customer needs. Show less

  • HR Project Manager

    Jan 2009 - Jan 2015

  • HR Manager Corporate Talent Acquisition

    Jan 2004 - Jan 2009

  • HR Manager Retention Programs/Workforce Relations

    Jan 2000 - Jan 2004

  • HR Coordinator/Senior Recruitment Specialist

    Jan 1998 - Jan 2000

  • Registered Nurse/Post Pardum-Newborn Nursery-Progressive Care Nursery

    Apr 1996 - Jan 1998
• 

  Cardinal Innovations Healthcare

  Oct 2015 - Apr 2016

  HR Manager, Corporate

  Lead, direct and oversee human resources functions and operations including employee benefits and rewards, performance management, training and development, wellness programs and HR metrics. Design, implement and manage programs to ensure alignment with the company’s objectives and goals; as well as regulatory compliance, market competitiveness and cost effectiveness.Build relationships and provide consultation to all members of the Human Resources team, cross-functional business leaders and executive team within Cardinal Innovations.Develop and deliver company-wide training programs for employees and leaders based on key stakeholder feedback. Assisted to develop internal website for manager and teammate training programs.Manage multiple third-party vendor and consultant relationships and service agreement terms with those. Responsible for RFP process in selection of new benefits vendor and hiring due diligence vendor.Partner and collaborate with Corporate Communications for all employee communications and initiatives including go-live of tobacco free workplace initiative, various benefits and wellness communications.Maintain oversight responsibility for HR Policies and Procedures, and assist Office of General Counsel to review and rewrite policies.Assist with financial management of Human Resources’ $3M budget.Assist Senior Compensation and Benefits Analyst with benefits delivery, communications, open enrollment and annual employee education of benefits programs. Other projects as assigned by Director. Show less

• 

  Lowe's Companies, Inc.

  Oct 2016 - Jan 2017

  HR Manager

  Manage HR operations at store level for 112+ employees including: recruitment and on-boarding, training and development, engagement, employee opinion survey rollout and action planning, payroll, processing and managing leaves of absence and workers' compensation claims, compensation and benefits administration, and performance management including workforce relations, documentations and formal discipline process.

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  Palmetto Infusion

  Aug 2017 - Sept 2017

  HR Generalist (contract)

  Managed projects for full-cycle recruitment and employee relations, workforce development and event planning.

• 

  IVA AL Solutions, LLC

  Aug 2018 - Feb 2023

  Director Human Resources
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  IVA'AL Solutions, LLC

  Jan 2023 - Apr 2024

  Senior Human Resources Officer
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  TEVET

  Apr 2024 - now

  Vice President People & Culture