Deep Enrich
Joseph Cruz
Associate Storage Engineer
311 followers
Alpharetta, Georgia, United States
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About me
Inside Systems Engineer at Veeam Software
Education
Western Governors University
2019 - 2020Bachelor of Science - BS Computer Science Junior
Experience
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TSP (Technology Service Professionals)
Dec 2015 - Jun 2018Associate Storage EngineerMaintenance and repair of NetApp and Pure Storage branded storage systems. Installation of additional disk storage shelves. Worked alongside NetApp and Pure Storage Global support to perform advanced problem determination, and resolve any customer satisfaction issues.
Smart 3rd Party
Jun 2018 - Jul 2021Senior Technical Case ManagerProvide backend technical support for customers and onsite engineers for NetApp equipment within SLA. Assist customers with setting up their NetApp systems to forward alerts to our help desk. Manage cases for multi-vendor equipment from first contact to closure. Work alongside sales reps to flesh out the scope of new technical projects
Veeam Software
Jul 2021 - nowInside Systems Engineer
Licenses & Certifications
- View certificate
Veeam Certified Engineer (VMCE) 2023
Veeam SoftwareDec 2023
- View certificate
NetApp Certified Storage Installation Engineer, ONTAP
NetAppMar 2017 - View certificate
CompTIA Project+ Certification
CompTIAAug 2020 - View certificate
VMware Certified Professional - Data Center Virtualization
BroadcomJul 2025 Authorized Service Engineer (ASE2)
NetAppOct 2015NetApp Accredited Installation Professional
NetAppDec 2015Authorized Service Engineer (ASE3)
NetAppFeb 2016
Languages
- enEnglish
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