Jeff Fletcher FIC

Experience

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  Compass Group USA

  Aug 1994 - Jan 1997

  General Manager
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  Taco Bell

  Jan 1997 - Aug 1997

  Manager
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  HMSHost

  Aug 1997 - Dec 1999

  Multi Unit Manager
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  Murphy Oil Corporation

  Jan 2000 - Aug 2003

  General Manager
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  Hess Corporation

  Aug 2003 - Oct 2013

  General Manager

  • Operated a big box convenience store with sales exceeding 12 million dollars with 2.5 million in insidesales. • Led a team that exceeded financial expectations regarding sales, profit, and cost control for nine out of ten years.• Recruited, assessed, and selected talented people who are adaptable, guest focused, and drives for results. • Ensured that team members are well trained and foster a safe environment whereteam members feel free to communicate their needs and ideas regarding the improvement of business processes. • Developed team members by assigning progressively more challenging tasks that increase their understanding of business needs, expectations, and goals. • Gave ongoing positive feedback on success and work to improve on areas of opportunity. • Partnered with District Manager to complete special projects for my own and other stores in the district. • Conducted Quality Assurance audits and Environmental audits on a monthly and bi-annual basis for entire district. • Handled weekly conference calls and problem solve for the district while District Manager is unavailable. Show less

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  Target

  Aug 2014 - Nov 2017

  Team Leader Logistics

  • Lead an 50+ operations team in the flow of goods from unload to push from merchandise and food distribution centers for 65M location. • Ensure that team members are well trained and foster a safe and diverse group that has the confidence to engage management with ideas to improve processes.• Ensure that all products are accurately located in storage areas to facilitate the turnover of merchandise. • Asses and select talented people who are adaptable, guest focused, and drive for results.• Develop team members by assigning progressively more challenging tasks that increase their understanding of business needs, expectations, and goals. • Give ongoing positive feedback on success and work to improve on areas of opportunity. • Partner with other Team Leaders to ensure that special projects, resets, and sales planners are executed in the most accurate and lean fashion possible. Show less

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  Five Below

  Nov 2017 - Aug 2018

  Store Manager

  • Recruited, trained. and developed a team that exceeds customer service, brand, and sales expectations.• Implemented weekly and monthly market plans to brand standards.• Implemented area resets while formulating an exit strategy for merchandise to be removed from areas of the store and remerchandising as necessary. • Ensured merchandise manager maintains brand and merchandising standards regarding the flow and back stock of freight.• Ensured customer experience manager completes training of sales floor team and that they are up to date on all corporate driven initiative and are providing a best in class experience to all guests. • Partnered with District Manager to complete special projects for the district team. • Created action plans to address any opportunities presented in the Profit and Loss statement. • Leveraged my experience to develop Both CEM and MM to ensure that they can take on the responsibility of becoming Store Manager as positions open through attrition and store openings. Show less

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  7-Eleven

  Sept 2018 - Sept 2022

  Store Leader

  • Manager of the year finalist 2019.• Cover sub group for Field Consultant while on vacation and attend market meetings and conference calls as needed.• Managing a staff of 16+ employees, including staffing, recruiting, scheduling, training, coaching and development.• Building individual development plans for staff to increase their knowledge of the business and prepare them to take on greater responsibility within the organization.• Oversee all aspects of day-to-day business operation and management, such as fuel services, budgeting, profit and loss analysis, inventory controls and facility maintenance.• Using analytical skills to evaluate item sales to refresh store with new products to maximize sale and profit.• Successful completion of comprehensive company sponsored management-training program, focusing on all aspects of business management, including c-store operation and human resource compliance.• Facilitate and coordinate the four month In Store Experience for Area Leader in Training. Show less

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  Modern Woodmen of America

  Sept 2022 - now

  Financial Representative

  I help individuals, businesses, and families plan for a secure financial future. I am fortunate to offer financial security with fraternal benefit and am proud to be part of an organization that is for our members. I believe in helping others, building relationships and making a difference in the local community.