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Yuda Saputra

Yuda Saputra

Zendesk Support

Followers of Yuda Saputra174 followers
location of Yuda SaputraBandung, West Java, Indonesia

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  • Timeline

  • About me

    Product Support Engineer at AwanTunai

  • Education

    • BINUS University

      2018 - 2022
      Bachelor's degree Information Technology 3.49

  • Experience

    • Ikatan Apoteker Indonesia

      Nov 2020 - Nov 2020
      Zendesk Support

      Pertemuan Ilmiah Tahunan IAI 2020 (PIT 2020)Responsibility : - providing helpful information - answering questions related to the event - resolve customer technical complaints

    • Bangkit Academy led by Google, Tokopedia, Gojek, & Traveloka

      Feb 2021 - Aug 2021
      Mobile Development Path Participant

      Learn the fundamental concepts and core skills to launch your career as a professional Android developer. Courses are adapted from Google's Android Developer Fundamentals and Advanced courses and offered through Dicoding.

    • PHINCON

      Sept 2021 - Feb 2022
      Information Technology Operations Support

      1. Work as a team and coordinate with internal and external team to solve issue in production base on SOP2. Handling, tracking status, monitor request, issue in Operation3. Handling daily activity and service request keep on SLA on daily basist base on SOP4. Create report daily, weekly, monthly related operation report

    • AwanTunai

      Aug 2022 - now
      Product Support Engineer

  • Licenses & Certifications