Syed Hamza Abdul Razzaq

Experience

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  Innovians Technologies

  Jul 2019 - Oct 2019

  Internship Trainee
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  Amazon

  Oct 2021 - Dec 2021

  Amazon Customer Service Associate - NA region

  - Establish and Continuously improve customer satisfaction. - Utilize computer systems and equipment to note down customer queries. - Work effectively with others in a team based environment to accomplish company goals.

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  Bradley University

  May 2023 - Jun 2023

  Six Sigma Project

  Implemented Six Sigma Methodologies to enhance process capability, resulting in a substantial reduction in defect rate for the Milling machine.• Managed the Analyze & Improve phase, optimizing Cp & Cpk values by leveraging S/N ratio factors and Taguchi Analysis.• Systematically executed each phase of DMAIC to optimize part surface roughness, aligning it with specified limits.• Employed FMEA and Fishbone Diagram to analyze process failures, ensuring measurements were reproducible through a comprehensive Gage R&R study.• Utilized SIPOC and Cause & Effect Matrix to identify critical input and output parameters based on required specifications. Show less

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  Caterpillar Inc.

  Aug 2023 - May 2024

  Process Engineering Research Intern

  • Conducted thorough analysis of part routings, generating a comprehensive Current State Spaghetti diagram and Value Stream Mapping to identify inefficiencies in the production floor, including forklift travel distance, travel time, buffer time, and lead time.• Employed advanced analytical techniques to identify common machining routes and group part families, optimizing operations on the shop floor.• Coordinated with other cross functional teams and MEs in shop floor and tracked down the bottleneck operation on basis of the buffer/storage time utilized in the process. • Developed various options for optimizing the complete process by either using pre existing machines or purchasing new machines to create an output for better lead time reduction and improved efficiency of the production floor.• Successfully reduced total lead time by 261 hours through a strategic investment of $66,000 in tooling, resulting in substantial cost savings of $286,277 in machining costs for the complete production cycle.• Enhanced facility efficiency from 5.72% to 5.94%, establishing a more streamlined value stream for cams within the Diverse Product Groups (DPG) area, thereby contributing to overall operational excellence and cost-effectiveness. Show less