Shubhasish Ghosal

Experience

• 

  Wipro

  Mar 2008 - Aug 2024

  Shubhasish is associated with Wipro Limited for the last 10 years in various roles. He is currently working as a business analyst for last five years. He has done his Masters in Science from Guru Ghasidas University, Bilaspur. Shubhasish has exposure to business process analysis in Work Management and Operations area in Water Utilities. His focus areas include key processes of utility industry like move-in, move-outs, transfers, metering and billing. He has also been instrumental in gathering key functional requirements and designing high level functional specifications for information systems. Additionally, he has also been actively involved in training and mentoring activities.Prior to this, he has worked with one of the largest computer hardware manufacturing companies based in USA for the last five years in customer service domain, talent engagement and development. While working here his primary objective was to accomplish the customer vision of providing best in class customer service for its consumers based in North America. Not only that he regularly worked with business to understand their future business plan and requirements and setting the pace for the Wipro team to achieve the same by nurturing the best of talent and also proactively proposing and implementing new ideas and projects to meet the growing challenges of the customer service industry. Engagement ExperienceGap analysis and Domain Solutions (Water Utilities)Requirements Gathering and Design Phase, mandate responsesProviding Support in terms of research and background information which is needed by the project teams Show less

  • Senior Delivery Manager

    Dec 2018 - Aug 2024

  • Business Analyst

    Mar 2008 - Mar 2023
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  Prolifics

  Sept 2024 - now

  Senior Project Manager