Jenifer Arsov

Experience

• 

  Fred Astaire Dance Studio

  Jan 1990 - Dec 1996

  Administrative Assistant and Dance Director

  Performed general administrative and reception duties, collected accounts payable and trained new staff in various areas of the ballroom dance industry.• Taught dance lessons and trained staff in reception, sales, dance and professional etiquette. • Maintained customer accounts manually and electronically, provided daily A/P report.• Prepared weekly and monthly literature and distributed via mail.

• 

  Shred-it

  Feb 1997 - Jan 1999

  Sales and Office Coordinator

  Served as full-charge bookkeeper and office manager. Handled all reception and general office duties and fulfilled onsite human resource duties.• Coordinated service schedules for multiple trucks.• Maintained proprietary database of customer accounts and generated daily invoices.• Utilized QuickBooks® and Excel® for general ledger entries, A/P, A/R, monthly P&L statements and bi-weekly payroll.• Attended two accounting workshops to enhance job knowledge and effectiveness.

• 

  EPage Solutions, Inc

  Jan 1999 - Mar 2000

  Office Manager

  Performed all reception duties and maintained office supplies and machines. Assisted Accountant with reconciliations, conducted internet research, prepared documentation and marketing materials, assisted fontographer and made extensive travel arrangements via the internet.• Created mass mailings with Act!®.• Developed organizational charts with Visio®.

• 

  Let's Dance of Clearwater

  Apr 2000 - Dec 2000

  Studio Manager

  Trained staff in sales and service, organized studio functions, taught and sold lessons to students.

• 

  The Dance Palace

  Jan 2001 - Dec 2001

  Staff Trainer and Dance Instructor

  Primary focus was effecting a smooth transition of ownership of the studio, including the implementation of new policies and procedures.• Conducted audit of existing customer accounts and transferred to QuickBooks Pro®.• Created original documents, reports and presentations using MS Office®.Trained staff in all aspects of the ballroom dance industry and taught and sold lessons to students.

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  Fred Astaire Dance Studio

  Dec 2001 - Jan 2004

  Dance Instructor

  Provided ballroom dance instruction to all levels of students, assisted with choreography, sold new programs and related services, created flyers and calendars, aided receptionist, and maintained customer accounts.

• 

  HSN

  Feb 2004 - Aug 2005

  Customer Care Representative

  Sales specialist within the call center of a television-based retailer. Served as team representative on the Community Service panel for two consecutive years, improving the percentage of team involvement.

• 

  Trader Publishing

  Aug 2005 - Oct 2005

  Data Entry Specialist

  Entered and proofread classified advertisements for local and national publications. Assisted Graphics department, by entering text for photo ads in program on Mac system.

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  SuperMedia LLC

  Nov 2005 - Jun 2008

  Publishing Assistant

  Primary focus was to ensure the accuracy of business white page listings through comparison to telephone company records and to research discrepancies. Assisted with internal audits, investigating customer complaints and second-checking work done by new employees. Improved departmental efficiency by troubleshooting programs, providing examples of existing issues and suggesting corrective solutions.

• 

  SuperMedia LLC

  Jun 2009 - Feb 2013

  Trainer - M&P

  Conducted training in classrooms and remotely, in the US and India. Created, maintained and validated accurate training documentation for the Offshore vendor. Assisted with updates to internal M&P documentation. Provided support and assistance as needed to team members and other departments, including aiding IT with research and feedback for system enhancements. Investigated questionable accounts for management.

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  Transcendent

  Jul 2013 - Mar 2023

  Engage with executive level customers to establish timelines and deliverables during initial implementation and for subsequent training needs. Apply Agile philosophies to guide team through implementation tasks, including system configuration. Coordinate team to provide classroom, webinar and on-the-job training for proprietary software. Spearhead data efforts on key projects to ensure smooth transitions for our customers. Create and maintain training materials, including documentation, presentations and videos. Research and troubleshoot escalated tech support queries. Show less

  • Product Training Manager

    Nov 2016 - Mar 2023

  • Product Training Specialist

    Jul 2013 - Nov 2016
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  Vistrue

  Jul 2013 - now

  Senior Manager, Training and Implementation