Eric Disney

Experience

• 

  Holston Hills Country Club

  Apr 2008 - Mar 2018

  Floor Lead

  Floor Lead (2015-2018) ~ Trained serving staff ~ Key holder relied upon to shut down and lock up building ~ Routinely supported other areas of the restaurant ~ Relied upon to pick up shifts and work overtimeIn-House Technical Support (2014-2018) ~ Troubleshoot technical issues for the office and management staff ~ Install software and hardware ~ Train and advise in using software and hardwareServer/Bartender (2008-2015) ~ Consistently provided professional, friendly and engaging service Show less

• 

  Oak Ridge National Laboratory

  Apr 2018 - Sept 2018

  Laboratory Technician

  ~ Mechanical testing including Creep, Tensile, and Fatigue testing~ Acquire, understand, and process data for researchers~ Identify and solve both mechanical and digital problems with equipment~ Careful attention to detail

• 

  Oracle

  Oct 2018 - now

  Technical Analyst

  ~ Tier 3 Technical Analyst~ Consistently learning and solving issues~ Work with Product Management and Support staff~ Training support engineers and helping solve advanced issues~ Understanding Clients needs and conveying to product management~ Identify workflow issues throughout an Eloqua instance~ Understanding of Branding and Deliverability best practices and setup~ Build Insight reports to provide meaningful data