Shreya Sinha

Experience

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  Animal health and production

  May 2019 - Jul 2019

  Research And Development Intern

  Swine fever, also known as African Swine Fever (ASF), is a highly contagious viral disease that affects domestic and wild pigs. The disease can cause high mortality rates in affected pig populations and has significant economic implications for the swine industry.A Swine Fever Vaccine is a vaccine developed to prevent the spread of African Swine Fever virus among pigs. The vaccine works by stimulating the animal's immune system to produce antibodies that can recognize and target the virus, reducing the severity of the disease or preventing infection altogether.Swine fever vaccines can be developed using various approaches, including live attenuated vaccines, inactivated vaccines, subunit vaccines, or vector vaccines. Each type of vaccine has its own method of stimulating the immune response against the virus.The development of an effective swine fever vaccine is crucial in controlling the spread of the disease and minimizing its impact on pig populations. Vaccination programs, coupled with biosecurity measures, surveillance, and control strategies, play a vital role in preventing outbreaks and maintaining the health and sustainability of the swine industry.Researchers and scientists continue to work on improving swine fever vaccines to enhance their efficacy, safety, and applicability in different geographic regions. The development of innovative vaccine technologies and strategies is essential in the ongoing effort to combat African Swine Fever and protect global pig populations from this devastating disease.Produce swine fever vaccine and learn laboratory techniquesThe vaccine is available as a lyophilisate (freeze dried powder) and solvent for injection; it is given to pigs from seven weeks of age as a single injection into the muscle. In young pigs, protection starts two weeks after vaccination and lasts for at least six months Show less

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  Vespa and Aprilia Showroom

  Dec 2020 - Sept 2021

  Sales Associate

  - Demonstrated expertise in selling Vespa Aprilia scooters to customers. - Proven track record of meeting and exceeding sales targets for Vespa Aprilia products. - Provided personalized product recommendations and assisted customers with their scooter purchases. - Conducted test rides and product demonstrations to showcase Vespa Aprilia features and benefits. - Managed customer inquiries, resolved issues, and ensured customer satisfaction throughout the sales process. - Sales proficiency in automotive industry - Customer relationship building and sales closing abilities - Product knowledge of Vespa Aprilia scooters - Excellent communication and negotiation skills - Detail-oriented with a focus on customer needs Sales Executive, Vespa Aprilia Scooter Dealership - Achieved sales targets consistently and contributed to revenue growth. - Assisted customers in selecting the right Vespa Aprilia scooter model based on their preferences. - Conducted product demonstrations and test rides to highlight key features. - Handled customer inquiries and provided excellent pre-sales and post-sales support. - Collaborated with the sales team to drive promotional activities and boost sales. Show less

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  Pine Labs

  Nov 2021 - Jun 2022

  Customer Support Specialist

  Attended calls from Pinelabs merchants and Prospective Customers. Executive - Audits Service Assurance.Managed a team of people and assessing their performance through regular Call Quality Audits, Providing feedback sessions.Managed relationships with merchants by providing high levels of customer service and account management support Act as the main point of contact with merchantsVerified transactions information as needed Communicate any developments in service, products, website, or systems. Answered any incoming questions from customers Manage customer complaints regarding over transaction and merchant queries/services.Performed floor walks to assist agents with questions about products and policies Resolved escalated problems and issues. Provided training to new hires Documented performance evaluations on new hires and reported to management.Excellent communication and interpersonal skillsProblem-solving and analytical mindsetConflict resolution and negotiation skillsKnowledge of customer service principles and practicesCustomer service management system design and implementationQuality control management and monitoringExperienced in cross-functional team training and coordinationProficient in tracking customer sentiment and feedbackSelf-motivated and proactive team playerExpertise in order status, payment, and account management systemsAbility to design custom experiences for improved customer loyalty and retention Show less

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  Bank of America

  May 2022 - Jun 2024

  Financial Analyst

  Lockbox Operations | Treasury Management | Healthlogic Operation Process• Provide technical assistance and support to customers via operations work, email, and chat channels, resolving client checks transaction or payments issues promptly and effectively. • Collaborate with TL or flms to escalate and resolve complex technical issues, ensuring client's quality.• Manually extract payments from envelopes, seperating and sorting checks and invoices in order to prepare deposit in accordance with client.•Validate each and every documents • Process transaction as per Sop and as per Customer Instructions.• Works on Escalated checks issues to higher-level support teams, providing detailed information and analysis for swift resolution.• Coordinated with product development teams to communicate customer feedback and contribute to product improvement initiatives.• Participated in regular training sessions to stay updated on new sops, features, and troubleshooting techniques Show less