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Snehasish Roy

Snehasish Roy

Project Engineer

Followers of Snehasish Roy1000 followers
location of Snehasish RoyBengaluru, Karnataka, India

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  • Timeline

  • Skills

    It service management
    Itil
    Service delivery
    Incident management
    Change management
    Vendor management
    Team management
    Requirements analysis
    Business analysis
    Release management
    It operations
    Sdlc
    Management
    Problem management
    It strategy
    Software development life cycle
    Networking
    Incident handling
    Major incident management
    Incident response
    Change control
    Requirements gathering
    Build and release management

  • About me

    Seasoned IT Professional with strong exposure in Service Delivery within Multi Sourcing Environment (MSI/SIAM) integrating People, Process and Tools.

  • Education

    • Institute of Chartered Financial Analyst of India

      2008 - 2011
      Bachelor of Business Management

    • The Maharaja Sayajirao University of Baroda

      2003 - 2006
      Polytechnic Diploma Chemical Engineering

  • Experience

    • Wipro

      Jan 2008 - Jan 2010
      Project Engineer

    • Tata Consultancy Services

      Oct 2010 - Dec 2013
      IT Analyst

    • UBS

      Dec 2013 - Feb 2015
      IT Service Cordinator

      Deployed Release Management (Permit To Operate) Process from inception for a major BFS client- Process Owner

    • Franklin Templeton

      Feb 2015 - Feb 2016
      IT Service Management Analyst

    • Shell

      Feb 2016 - now

      As a Service Integration/ Service Manager, my focus is to ensure all aspects of End User related services are fit for purpose, operationally stable, and have business User Experience at top of priorities.The role provides me an opportunity to Collaborate (spider in the web) with variety of natural teams and stakeholders and translate business requirements into technology opportunities. Business Representative cum Lead for Request & Catalog Management Process.Worked as Scrum Master and Transitioned 500+Request Catalog from in-house tool to Service Now.

      • Senior IT Operations Manager - Environment & Carbon (IDSO)

        Jan 2023 - now

      • Service Integration Manager

        Feb 2019 - Jan 2023

      • Service Integration Lead / Scrum Master - ITSO Upstream

        Feb 2016 - Jan 2019

  • Licenses & Certifications

    • Active Directory 2008

      Microsoft

    • DevOps Fundamental

    • Microsoft server 2008

      Microsoft

    • ITIL Service Design

      APMG International
      Apr 2017

    • ITIL Intermediate certificate in IT Service Operation

      APMG International
      Dec 2015

    • ITIL MALC

      APMG International

    • BCS SIAM™ Foundation

      EXIN
      Feb 2018
      View certificate certificate

    • ITIL Sevice Strategy

      APMG International

    • Certified ScrumMaster

      Scrum Alliance
      Sept 2018

    • COBIT 5

      APMG International

    • ITIL Foundation

      APMG International
      May 2013

    • Enterprise Design Thinking Practitioner

      IBM
      Sept 2020
      View certificate certificate

    • ITIL- CSI

      APMG International
      Apr 2017

    • ITIL4 MPT

      AXELOS Global Best Practice
      Oct 2020

    • ITIL Intermediate certificate in IT Service Transition

      APMG International
      Dec 2015