Nebil A.

Experience

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  Ethio telecom

  Oct 2009 - Jun 2010

  Agent-Next Generation Contact Center Project

  At the then Ethiopian Telecommunication Corporation, I had the chance to involve in the implementation phase of the project. The project was successful in testing and implementing state of the art Customer Contact Centers which are currently used by various enterprises.

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  Eco Energy Share Company

  Jan 2010 - Jan 2010

  External Sales Agent

  As External Sales Agent, at Eco Energy Share Company (which was under formation). Some of my duties include:• Building relationships with customers and ensuring all sales opportunities are utilized • Liaising with internal sales representatives regarding lead generation, quotation requests etc. • Conducting sales and technical presentations • Maintaining excellent industry and product knowledge.

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  The Coca-Cola Company

  Jan 2010 - Jan 2010

  Sales Representative

  As Sales Representative my duties and responsibilities include:• Represent the company in the assigned territory• Supervise the Manual distribution centers (MDCs)• Ensure availability of products in each outlets• Coaching, Monitoring, and Evaluating MDCs and their team• Update the MDC route profile, maps and territory demarcation.• Prepare up-to-date Every-Dealer-Survey (EDS)• Contacting and handling complain from the customer and consumer.• Placing POS materials.• Managing coolers performance and cooler verification.• Follow up and achieving sales target.• Identifying and selecting key account outlets. Show less

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  Commercial Bank of Ethiopia

  Aug 2010 - Nov 2020

  Some of my duties and responsibilities as Manager – Development Partners’ Relationship include: o Initiate, develop, review, and recommend innovative customer acquisition and retention strategies, techniques, and guidelineo Assess trends in international banking services and best practices to improve digitizing the service in areas of development partners productso Follow up Customer Relationship Managers (CRMs) & Customer Relationship Officers (CROs) to focus on development partners and identify their needs, liaison and establish business relationship.o Based on identified development partners , assign CRMs & CROs for necessary follow up and supporto Advises/consults development partners about the bank products and services; process, types, terms, eligibility, utilization, and etc.o Develop a standard guideline that supports CRMs & CROs to collect and visit list of development partners operating in the country with their respective business natures.o Encourage & support employees under my supervision to gather adequate financial and non-financial information about the development partners and accordingly to provide summarized information for branches, districts and other bank unit.o Evaluates the business performance of the development partners and recommends all concerned organs to take appropriate measures o Develop /review development partners strategic plano Ensure database is maintained for development partnerso Schedule and continuously visit development partners and discuss on bank products and services.o Evaluate the Unit’s performance with the goals and targets set o Locate areas of improvement and propose corrective actions that meet demands of development partnerso Plan, Arrange ,propose and organize the approved discussion forums , meetings and conference in collaboration with department teamo Works in collaboration with districts, branches and other bank unit to keep and sustain business relationship with development partners. Show less Some of my duties and responsibilities as Manager - Business Continuity and Disaster Recovery Management include:o Ensure the establishment of Business Continuity Management System across the bank;o Ensure the development, implementation and revision of Business Continuity Policy and strategy;o Responsible for developing, implementing and maintaining recovery plans within the various business lines. o Ensure and Coordinate Business Impact Analysis is performed among critical divisions, departments and units of the bank when deemed necessary ; o Collaborate with the concerned organs of the bank to continually identify the operations, processes and technologies required in developing and maintaining optimal recovery plans;o Lead and develop an effective team through communication, performance management and development planso Understand complex business and information technology processes while tailoring resilience related recommendations, strategies and solutions.o Creation and maintenance on an annual basis of Incident Management and Business Continuity Plans as well as incorporating any changes to the Business plano In collaboration with the concerned IT departments, ensure effective Disaster Recovery arrangements are in place and tested.o Coordinate the review, maintenance and testing of product and business department Business Continuity Plans, working with business managers to ensure these plans remain valid and fit for purpose.o Coordinate the review, maintenance and testing of technology Disaster Recovery Plans for core infrastructure services, working with IT departments and Infrastructure management teams to ensure these plans remain valid and fit for purpose.o Ensure ongoing awareness is existed with regards to Business Continuity management Show less Some of my duties and responsibilities as Team Leader - Compliance and Quality Assurance include:• Resolve the challenges of Compliance and Quality Assurance officers in supporting and following-up districts;•Ensure The implementation of TeamMate Audit Management System; •Coordinate and follow-up the timely rectification of major audit findings ;• Review special investigation and other related assessment reports and come up with proposal for remedial action;• Assist Compliance and Quality Assurance officers in following up district operation monitoring and follow-up committee;• Coordinate and lead assessments conducted with the aim of resolving compliance related challenges of branches and districts ;• Facilitate and Follow-up the requirements of NBE are fulfilled with respect to new branch or sub-branch opening, branch relocation and renewal of forex bureaus’ license;• Ensure gaps that require procedural amendment are gathered and recorded;• Review the response prepared to procedural clarification queries of branches;• Ensure ambiguous and frequently asked procedural areas are identified and reported periodically;• Request concerned branches, in writing, for clarification of customers complaint as required;• Review the solutions provided by Compliance and Quality Assurance Officers; • Coordinate and assist Compliance and Quality Assurance Officers in conducting internal customers’ satisfaction survey for the CATS Process.• Review and validate the operational risk assessment made by Districts, Branch Operation and CATS CPC and provide feedback to the concerned offices;• Identify major risk incidents that require the attention of the management within the CATS Process;• Follow-up the Operational Risk Profile of the CATS Process is updated regularly; Show less As Customers Account and Transaction Service Operation Officer, my Duties and Responsibilities include:• Ensuring the proper emplacement of internal control;• Ensuring Procedural compliance;• Overseeing the proper management of reconciliation and Suspense items; and• Forgoing viable linkage and Reach Agency agreements with selected development partners• Monitoring top depositors accounts’ movement and propose remedial course of actions as required;• Monitoring and evaluating the proper implementation of the bank’s E-Payment strategy.• Ensuring the proper implementation of new deposit products and services under the process;• Forwarding ideas for the development of new products and/or channels;• Making an in-depth analysis of districts/branches performance vis-à-vis key financial targets (Particularly deposit mobilization) on weekly/monthly/quarterly basis and give support and feedback to districts;• Developing guidelines and documents for providing public education to various groups of the society and provide training as required; Show less I have been involved in various tasks of the Commercial Bank of Ethiopia including:• Member of the 2012 and 2016 Domestic Banking Operation Procedure revision team.• Member of Interest-Free Banking establishment. I was mainly responsible for the Customer Account and branch operation part of the service• Member of Foreign currency earning strategy and action plan development team• Developed various operational procedures for – Prize-Linked Saving Mobilization, Muday Bank Service, Education Saving Account and others• Actively Involved in the designing of Performance Management System of the CATS Process Show less As Training and Advisory Officer at Commercial Bank of Ethiopia I report directly to the Vice President. The major focus of the post is assisting the Vice President in leading the domestic banking operation of the bank. However, as Training and Advisory Officer, I have also undertaken the following duties and responsibilities:• Determining the present and future skill demand in the Customer’s Account and Transaction Service Process. • Formulating, facilitating and coordinating training programs • Performing skill gap analysis in the process and upgrade professionals’ skill by arranging the required training.• Following up the assignment of the required human resource for branches and other support teams in the process.• Preparing training material.• Developing operational procedures for performers under the process• Determining the quality of professionals’ needed.• Ensuring that branches in the Area are equipped with the required professionals.• Ensuring that recruitment of professionals is carried out based on skill requirement of CATS process.• Identifying the academic strength, inclination and on-the-job effort of staff members and develops carrier path in consultation with the Vice President• Assist and advice the Vice President in all aspects of domestic banking operation Show less

  • Manager - Development Partners' Relationship Management

    Jul 2019 - Nov 2020

  • Manager – Business Continuity and Disaster Recovery Management

    May 2018 - Jul 2019

  • Team Leader - Compliance and Quality Assurance

    May 2017 - May 2018

  • Customers' Account and Transaction Services (CATS) Operation Officer

    Apr 2015 - May 2017

  • Other experiences in the Commercial Bank of Etihiopia

    Aug 2010 - Apr 2017

  • Training and Advisory Officer

    Nov 2011 - Apr 2015

  • Management Trainee /Junior Officer

    Aug 2010 - Nov 2011
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  Commercial Bank of Ethiopia

  Jan 2021 - Mar 2022

  Manager - Digital Banking

  Mainly Responsible for the Recruitment, Acquisition, and retention of Digital Banking customers (for Card Banking, Mobile Banking, Internet Banking, and Mobile Money (CBE Birr)

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  Cooperative Bank of Oromia

  Feb 2022 - now

  My role as Vice President of Interest-Free Banking (IFB) at Cooperative Bank of Oromia include:🔹 Leading the development of innovative interest-free banking solutions and products. 🔹 Building strong relationships with religious scholars, community leaders, and customers to foster trust in IFB services. 🔹 Partnering with Islamic financial institutions, scholars, and industry players to expand and strengthen our offerings in the IFB space. 🔹 Overseeing the performance of our portfolio to ensure growth, profitability, and customer satisfaction, all while upholding the highest ethical and religious standards. Show less

  • Vice President - Interest-Free Banking

    Sept 2024 - now

  • Director - Digital Payments

    May 2024 - Oct 2024

  • Director - Branch Alternatives

    Feb 2022 - May 2024