Michael Barry

Experience

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  ZettaServe

  Aug 2007 - Oct 2007

  Service Desk Analyst

  Worked shifts providing over the phone support for several BHPB mine sites. Some Job roles carried out are, support for General PC issues such as Microsoft Office including outlook professional 2003, support for users unable to connect via VPN, Transfer of users from one domain to another, first line of support for server and network issues, provided support for many third party programs, applied network resources and became familiar with paradigm ticketing program to log jobs to on site support. Show less

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  Macmahon

  Oct 2007 - Dec 2013

  • SCCM 2007-2012 Administration Configuring and maintaining, Windows updates for XP, Windows 7 and Server Operating Systems in a 4000+ user environment. • Deployment of applications through SCCM 2007-2012/Group Policy to User machines nationally and internationally.• Configuration and deployment of Operating Systems using SCCM at multiple national locations.• Provide 3rd level support for service desk team members located in multiple national locations.• Windows Server maintenance, installation and configuration.• Provide support for business systems teams and carry out application upgrades, maintenance and troubleshooting.• Implement, maintain and configure the internationally used printing software.• Configure and maintain the hardware and software monitoring applications (SCOM, What’s Up Gold).• Configure, Maintain and troubleshoot issues with Active Directory, DHCP, DNS, Group Policy, Exchange 2010, Citrix, SharePoint 2010 and VMware.• Provide 3rd level support on the above mentioned and many more business critical apps on a rotating after hours roster. Show less

  • IT Operations Officer

    Oct 2008 - Dec 2013

  • IT Service Desk Officer

    Oct 2007 - Oct 2008
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  Zetta Group

  Dec 2013 - Mar 2015

  Desktop Infrastructure Engineer

  • SCCM 2012 SP1 R2 Administration Configuring and maintaining, Windows updates for Windows 7 Systems for over 2000 machines across 34 offices.• Deployment of applications and settings with SCCM and group policy to the department of housing desktop fleet.• Configuration and deployment of the Department of Housing MOE with over 30 distribution/PXE points across the state.• Provide technical support and assistance when required for the Desktop and Help Desk teams.• Submit and track multiple change requests for any changes to the configuration or any additions to the department of housing MOE.• Installed new and upgraded multiple site servers across Western Australia.• Travelled to remote sites when required to assist desktop support with upgrades and installations.• Upgraded SCCM SP1 to SP1 R2 CU2 for 30+ site servers. Show less

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  Department of Health (WA Health)

  Mar 2015 - Sept 2015

  SCCM Technical Specialist

  • In a team of three providing SCCM technical support for the Technology Refresh Project tasked with upgrading over 20,000 XP workstations and laptops in W.A’s largest SCCM environment.• Create and manage SCCM boundary groups as required using multiple IP subnets for all hospitals and offices assigned.• Configure and dispatch multiple distribution points to the required hospitals and offices. • Upgrade up to 100 Windows XP machines every night using the Zero Touch Install method with a custom database, dynamic apps and USMT.• Check deployment logs for any failed OS Upgrades and provide resolutions to onsite deployment techs.• Identify any reoccurring issues for deployment or upgrade and provide a resolution.• Submit change requests with HPOV for any changes made to the large Department of Health SCCM environment.• Update asset information as required and liaise with local IT.• Provide documentation and guides to the on-site deployment technicians as required. Show less

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  Office of the Auditor Gerneral for Western Australia

  Sept 2015 - Dec 2015

  Technical Services Analyst

  • Configuring of Asset Intelligence and software licensing monitoring with SCCM 2012, using alerts and custom report subscriptions for all desktop devices.• Configuring Telstra AirWatch mobile device management for iOS and Windows devices.• Applying remote Wipe/Lock/Find, device security and email settings to all new mobile devices with AirWatch. • Provide over the phone and desk side support for Office 2013, Windows 7 Laptops and iOS/Windows mobile devices.• Provide documentation and guides for all new work and implementations carried out.• Update, resolve and submit incidents/change requests using Manage Engine Service Desk software. Show less

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  Iluka Resources

  Dec 2015 - Jul 2016

  Desktop Engineer/ SOE Engineer
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  BHP

  Jul 2016 - Dec 2020

  • Specialist EUC Engineer

    Jan 2018 - Dec 2020

  • Specialist Application Distribution Engineer

    Jul 2016 - Jan 2018
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  Fortescue Metals Group

  Dec 2020 - Mar 2022

  Technology Modern Work Intune Specialist
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  Riverbed Technology

  Mar 2022 - now

  Professional Services Consultant