Amit Dutta

Experience

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  Hotel Hindusthan International

  May 2001 - Oct 2001

  Industrial Trainee

  Have got experience in working for all major departments of a hotel as an industrial trainee & is specialized in handling Front Office operations....

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  Vertex

  Jul 2003 - Sept 2006

  Sr.Executive-Qulaity

  Quality monitoring of the tasks done by the team of 20 in transaction business & presenting the findings & reports to the management for performance review.Facilitate implementation of quality standards & ensuring the achievement of the Quality benchmarks set internally and by the client.Facilitate across the board understanding of the Quality standards so as to have all the people on the same page via. Precision/Calibration Monitoring Sessions.Responsible for carrying out the team quality audits on daily basis & process audits on monthly basis & to ensure people are adhering to the set standards.Co-ordinates feedback to Operations Development & Training (OD&T) regarding the effectiveness of training. Show less

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  Colt Technology Services

  Feb 2007 - now

  Lead- Technical Administrator

  Provisioning of all IPVPN services offered by Colt for both layer2 & layer3 equipment’s on various technologies like MSP, Ethernet, WDSL etc. in all the countries where COLT is offering IPVPN services directly or in collaboration with other providers. The task involves creation of Transmission path in XNG interface, allocation of IP addresses for configuration of the services, creation of special access details in case of L2TP and ISDN servicesREPORTING: Preparing & sharing Quality, Productivity and OLA reports with all the stakeholders periodically and discuss the findings in regular team meetings and to ensure positive trend.ITSM Tickets: Handling the trouble tickets raised via ITSM system to provide viable solution.COMMUNICATION: Responsible for strengthening the Communication between India and EU teams by regularly attending (weekly / monthly) meetings with country project managers & to capture the feedback and drive improvement actions in entire 2012.KPI”S: To ensure that Pipeline for all the work queues are maintained as per the agreed lead times and there must not be any backlogs or unnecessary delays in customer delivery.TRAINING: Training of new joiners and their process specific improvement plan. FLOOR SUPPORT: Responsible for resolving Process queries of team members.ISO: To make sure that all the ISO docs are updated as & when required.QUALITY: Quality checks for the team and sharing the constructive feedback for the improvement and minimising such instances for team.PROJECTS: To ensure that along with various major customer projects, projects defined & agreed under “Global initiatives program”.RESOURCE PLANNING: Forecasting the workload & do the resource planning to ensure smooth & on time delivery of projects. Assisting my supervisor in performance review process by providing him all the required data & feedback on regular intervals. Show less