Experience

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  Chase technologies inc

  Aug 2018 - Mar 2019

  Information technology support specialist

  Involved in the day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks.

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  Actionlabs it services phils. corp

  Jul 2019 - Aug 2020

  Information technology service desk

  Roles in this Job Family Design, solution, deploy, migrate, manage, and change infrastructure services,End User Services across all related technologies.Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, privateclouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, IntelligentCollaboration, IT(HW&SW) Asset Management Services, Field Services and Technical Service Desk.

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  Dxc technology (philippines)

  Jul 2019 - now

  Knowledge Management: Organize content as per industry standards, manage gold source content and promote culture of reusability within stakeholders and downstream support functions. Also identifies frequently used content/information and packages as snippets for ease of identification and reuse. Expertise in consolidating multiple existing content platforms and organizing in an efficient manner. Classify content into archive, duplicate, current, expired, expiring etc., and helps plan remediation actions.Content Management: Manage a volume of content, track changes, and versions effectively to maintain documentation accuracy and relevance.Collaboration: Work closely with Offering Design teams to gather necessary inputs and insights for content creation, ensuring alignment with service offerings.Global Collaboration: Collaborate seamlessly with multiple global teams to gather inputs and create time-bound deliverables, ensuring cohesive and timely documentation.Content Development: Create end-to-end capability documentation and collaterals related to our offerings, ensuring accuracy, clarity, and consistency in messaging.Marketing/Sales Collaterals: Develop SWOT analyses, Battlecards, and sales pitches to support marketing and sales efforts, showcasing our competitive strengths and market positioning.Analyst Engagement: Engage with industry analysts to support market positioning strategies and certifications, leveraging their insights to enhance our offerings. Show less

  • Cloud Engineer

    Feb 2024 - now

  • Escalation Specialist

    Nov 2022 - Feb 2024

  • Subject Matter Expert

    Aug 2020 - Nov 2022

  • Technical Support Help Desk

    Jul 2019 - Aug 2020