Robert Broida

Experience

• 

  LaserShip

  Oct 2012 - Oct 2015

  IT Support Representative/Inventory Management

  The Support Representative is the main point of contact for internal technical support. The representative is responsible for answering the phones, creating/resolving tickets, and troubleshooting as needed.The inventory manager’s main responsibility is to ensure technical stock is adequate and can cover direct demand from users. Record deliveries and shipments accurately. Place orders to replenish stock. Data manipulation and reporting.

• 

  Apex Systems

  Oct 2015 - Feb 2016

  IT Support Representative II (Windstream Contractor)

  Directly responsible as the main point of contact for internal Windstream technical support. The representative II is responsible for upholding high standards of customer service while troubleshooting user’s issues efficiently. Responsible for training new employees and contractors. Effectively communicate between support organizations and the crisis response team.

• 

  Windstream

  Feb 2016 - Aug 2018

  IT Support Representative II

  Directly responsible as the main point of contact for internal Windstream technical support. The representative II is responsible for upholding high standards of customer service while troubleshooting user’s issues efficiently. Responsible for training new employees and contractors. Effectively communicate between support organizations and the crisis response team.

• 

  Bottlehouse Lakewood

  Sept 2017 - May 2022

  General Manager
• 

  Consolidated Precision Products Corp

  Aug 2018 - Oct 2021

  • Cyber Security Analyst

    Aug 2018 - Oct 2021

  • Network / Systems Administrator

    Aug 2018 - Oct 2021
• 

  FIT Technologies

  Aug 2021 - now

  • Service Delivery Director

    Oct 2024 - now

  • Director Technical Support Services

    Aug 2021 - Oct 2024