Alexander Tropp

Experience

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  Mercedes Kunzman GmbH

  Sept 1990 - Dec 1996

  Motorcar Mechanic Craftsman

  Family owned Mercedes dealer, under the top ten dealers of Mercedes Benz over decades in Germany. Beside Mercedes passenger cars and trucks, noted dealer for Volkswagen, Smart and Fuso. Company with highest standards in customer service and quality. Joined this company as motorcar mechanic trainee, after pass the examination became the offer to work as certified craftsman in their repair and maintenance team. Key responsibilities • Service customer vehicles according Mercedes Benz guidelines. • Repair and overhauling engine and gear boxes. • Electric troubleshooting. • Repair of bodywork damages. • Performance tests. Show less

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  Vergölst GmbH

  Oct 1997 - Jan 1998

  Workshop Supervisor

  German based company, part of the Continental Group active in in the automotive industry as Sales organisation of continental tires and other brands with various diversified subsidiaries. Specialised quick service business for various brands. Joined the company as workshop supervisor. Key responsibilities • Receiving customer cars for the workshop. • Supervision of 5 technician. • Sales of parts, tyres and accessories. • Coordinating the workshop capacity. • Ensure the spare parts availability. • Technical support for the workshop. • Ensure the monthly targets. Show less

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  Jung & Sendelbach GmbH

  Feb 1998 - Oct 2001

  Service Advisor and Workshop Supervisor

  Key responsibilities • Ensure the spare parts availability. Family owned local dealer for Hyundai and general used cars. Third biggest dealer for Hyundai in Germany. Joined the company as Service Advisor and Workshop Supervisor. Highlights as Service Advisor • Organize the customer reception and structure the workflow in the workshop. • Implement a tuning section, specialized on Hyundai cars. • Build up a rental car business with a company owned fleet. Key responsibilities • Receiving customer cars for the workshop. • Generating workload for the workshop and supervise 7 technicians. • Coordinating the workshop & body shop capacity. • Evaluating vehicles & creating expertise's. • Ensure the monthly targets. • Ensure the spare parts availability. • Technical support for the workshop and sales team. • Invoicing and warranty claims to the manufacturer. Show less

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  Reisert GmbH

  Oct 2001 - Jan 2004

  Service Advisor

  Family owned local dealer for Volkswagen and Audi. Well experienced in fleet and key account customer business with excellent business relationships to the African continent for used cars. Joined the company as service advisor. Highlights as Service Advisor • Restructure the company and their processes related to the service, to reach the ISO 9001 certification. • Constant improve of the customer satisfaction. • Implement systems to increase the efficiency of service reception, spare part department and workshop. • Implement a workshop planning system to increase the workshop efficiency and improve the utilization. Key responsibilities • Customer reception and support. • Generating workload for the workshop with 9 technicians. • Coordinating the workshop capacity. • Ensure the monthly targets. Show less

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  Brass Group of Companies

  Feb 2004 - Nov 2007

  German based group of companies engaged in the automotive trade business with multiple brands (i.e. Audi, Volkswagen Opel, Ford etc.) one of Germany biggest dealer groups with more the 800 employees. Joined the company as Service Advisor. Key responsibilities • Customer reception and support. • Generating workload for the workshop with 82 technicians. • Coordinating the workshop capacity. • Rearranging in co-operation with the sales manager the appearance of the show room on monthly base • Creating expertise's. • Evaluating vehicles. • Invoicing & ensure the monthly targets. Show less

  • Team Leader Service Reception

    Dec 2006 - Nov 2007

  • Service Advisor Key Account and Fleet, Coordinator Body shop

    Apr 2005 - Dec 2006

  • Service Advisor Key Account and Fleet

    Feb 2004 - Mar 2005
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  F.A.A.

  Nov 2007 - Oct 2009

  Trainer

  Exclusive dealer of Audi, Lamborghini and Skoda for Kuwait with various diversified subsidiaries in the automotive industry for the oil, tires, spare parts, car accessories and tools business. Total 350 employees. Joined the company as Training Manager for Non-technical staff. Highlights as Training Manager • Establish a training centre for non-technical staff. • Constant improve of the customer satisfaction survey in non-technical related objectives. • Establish a appointment planning system for better coordination of customer flow, work load and customer satisfaction. • Creating package prices for the main repeating work for more transparency. Key responsibilities • Training of non-technical staff & administrative staff to improve their skills in automotive business & customer contact. • Prepare training manuals & tests for staff with direct customer contact. • On-job training for non-technical staff. Additional functions • Contact person in sales for VIP customers and customers with high performance cars. • Technical support for workshop management. • Main contact person for the technical support centre from the regional service centre. • Supporting the sales team for vehicle delivery to the buyer. • Advising customers in technical related questions. Show less

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  BERNER of Kuwait

  Oct 2009 - now

  Regional Product / Marketing Manager

  Distributor for German based company BERNER in Kuwait (a company of Fouad Alghanim and Sons Group of Companies) with business in trading equipment & consumables for automotive & construction customers. Highlights as Regional Product Manager • Developed different market oriented product ranges e.g. for personal protection equipment, chemical solvents & additives, hand & power operated tools for automotive & construction divisions for the GCC markets. • Develop & implement overall sales strategies across the full product line. • Create marketing campaigns to introduce new products successful to the market. • Establish BERNER products as well known high quality products in the market. • Build up a sales organisation with a constant growth of turnover and profit. Key responsibility as Product Manager / Regional Product Manager • Sourcing products which are not know or new in the market, to support the growth of sales continuously. • Negotiating prices and terms of products with manufacturer and supplier. • Strategic planning of promotions with turnover forecast. • Manage the logistic part of international purchasing. • Quality check of samples and incoming goods. • Developing sourcing strategies. • Supervision of the key accounts clients of the company. • Define a core product range for the Kuwait market, for the automotive & the construction sector.• Held training sessions for Sales Representatives for product training and & sales approach. • Held sales meetings to verify the weekly sales results, for instructions and information exchange. • Develop a training centre for sales representatives with and without sales experience in this products. • Create training manuals and tests. • Held training sessions for Sales Representatives for product training and & sales approach. • Set up a service centre for maintenance, repair and warranty issues. • Technical support for sales representatives and customers. Show less