Alan Heaton

Experience

• 

  Salford City Council

  Sept 1978 - Dec 1986

  HGV Mechanic

  Service and Repair of all Municipal vehicles. Includes 4 year apprenticeship.

• 

  LINDE JEWSBURY'S LIMITED

  Dec 1986 - Mar 1989

  Field Service Engineer

  Service and repair of Electric and IC engine fork lift trucks on customers’ premises

• 

  Jungheinrich UK Ltd

  Mar 1989 - Aug 2018

  Responsible for Delivering highest standards of Customer Service to all Jungheinrich customers in UK North through effective control of all Field / Site EngineersEnsuring all engineers activities are correctly processed to ensure Turnover and EBIT targets are achieved.Ensuring invoicing accuracy is sufficient to reduce invoice queries and resolve any invoice queries promptly.SAP Key user supporting SAP users and processes. Included liaising with Central support in HamburgCreating and maintaining tight control of purchasingDistributing Priority 1 and Priority 2 SLS Field Campaigns in UK. Reporting completion back to the factories to receive cost compensations Show less

  • Head of Technical Services

    Nov 2011 - Aug 2018

  • Service Support Manager

    Oct 2004 - Nov 2011

  • LOLER Manager

    Oct 2000 - Oct 2004

  • Van Stock Controller

    May 1997 - Oct 2000

  • Field Service Engineer

    Mar 1989 - May 1997
• 

  .

  Sept 2018 - Feb 2019

  Senior Customer Service Manager

  Seeking new challenge

• 

  Carrylift Group

  Feb 2019 - Nov 2020

  Operations Manager

  Responsible for the managing the Service Operation in North West UK.▪ Delivering highest possible Customer Service to all Carrylift customers▪ Ensuring all planned and unplanned service calls are completed within Service Level Agreements▪ Providing solutions to Carrylift customers to support their business operations▪ Compliance with all Health, Safety, Quality and Environment Policies and Procedures▪ Managing a Team of 16 engineers and 3 office staff

• 

  Briggs Equipment UK Ltd

  Dec 2020 - Dec 2022

  Operations Manager

  Reporting to the Engineering Services Development Director, my responsibilities include,▪ Setting up and developing a new department responsible for conducting Thorough Examinations. (Lifting Operations & Lifting Equipment Regulations)▪ Delivering Thorough Examinations on all Briggs Equipment UK assets maintaining compliance.▪ Managing a field-based team of Inspectors across the UK and overseeing the office-based planners.▪ Controlling costs and budgets for entire team.▪ Developing suitable KPI’s to measure, monitor and manage performance and holding regular 1-2-1’s.▪ Compliance with all Health, Safety, Quality and Environment Policies. Show less