Alan Heaton

Alan Heaton

HGV Mechanic

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location of Alan HeatonAppley Bridge, England, United Kingdom

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  • Timeline

  • About me

    Senior Customer Service Manager

  • Education

    • North Trafford College

      1978 - 1982
  • Experience

    • Salford City Council

      Sept 1978 - Dec 1986
      HGV Mechanic

      Service and Repair of all Municipal vehicles. Includes 4 year apprenticeship.

    • LINDE JEWSBURY'S LIMITED

      Dec 1986 - Mar 1989
      Field Service Engineer

      Service and repair of Electric and IC engine fork lift trucks on customers’ premises

    • Jungheinrich UK Ltd

      Mar 1989 - Aug 2018

      Responsible for Delivering highest standards of Customer Service to all Jungheinrich customers in UK North through effective control of all Field / Site EngineersEnsuring all engineers activities are correctly processed to ensure Turnover and EBIT targets are achieved.Ensuring invoicing accuracy is sufficient to reduce invoice queries and resolve any invoice queries promptly.SAP Key user supporting SAP users and processes. Included liaising with Central support in HamburgCreating and maintaining tight control of purchasingDistributing Priority 1 and Priority 2 SLS Field Campaigns in UK. Reporting completion back to the factories to receive cost compensations Show less

      • Head of Technical Services

        Nov 2011 - Aug 2018
      • Service Support Manager

        Oct 2004 - Nov 2011
      • LOLER Manager

        Oct 2000 - Oct 2004
      • Van Stock Controller

        May 1997 - Oct 2000
      • Field Service Engineer

        Mar 1989 - May 1997
    • .

      Sept 2018 - Feb 2019
      Senior Customer Service Manager

      Seeking new challenge

    • Carrylift Group

      Feb 2019 - Nov 2020
      Operations Manager

      Responsible for the managing the Service Operation in North West UK.▪ Delivering highest possible Customer Service to all Carrylift customers▪ Ensuring all planned and unplanned service calls are completed within Service Level Agreements▪ Providing solutions to Carrylift customers to support their business operations▪ Compliance with all Health, Safety, Quality and Environment Policies and Procedures▪ Managing a Team of 16 engineers and 3 office staff

    • Briggs Equipment UK Ltd

      Dec 2020 - Dec 2022
      Operations Manager

      Reporting to the Engineering Services Development Director, my responsibilities include,▪ Setting up and developing a new department responsible for conducting Thorough Examinations. (Lifting Operations & Lifting Equipment Regulations)▪ Delivering Thorough Examinations on all Briggs Equipment UK assets maintaining compliance.▪ Managing a field-based team of Inspectors across the UK and overseeing the office-based planners.▪ Controlling costs and budgets for entire team.▪ Developing suitable KPI’s to measure, monitor and manage performance and holding regular 1-2-1’s.▪ Compliance with all Health, Safety, Quality and Environment Policies. Show less

  • Licenses & Certifications

    • Intitute Road Transport Engineers