Robert Harris

Experience

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  Latin Landscapers, Inc

  Mar 2003 - Jun 2008

  Sales Manager

  • Responsible for increasing annual revenues by 39% in the first year and 22% in the second year. • Led successful negotiation and sale of a $1.6 million retaining wall for Walmart in Batavia, Illinois.• Led aggressive sales initiative to partner with Home Depot as their Preferred Installer for hardscape brick patios and retaining walls.• Awarded "Platinum Level Sales Achiever" at Latin Landscapers (2005, 2006, 2007)

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  AT&T Mobility

  Jun 2008 - Mar 2011

  Assistant Store Manager

  • Responsible for supervising and training and developing of 20 Sales Reps and 4 Sales Support Reps in daily operation of a retail sales store.• As ASM, led Aurora “Flagship” Store to 8th in the U.S. for overall sales.• Won the AT&T “Service Excellence Award” in October 2009, July 2010• Increased total Gross Uverse Sales by 36% in Aurora "Flagship" Location• Increased store CFT (positive customer feedback) score by 22% in Bolingbrook Retail Location• Set Illinois/Wisconsin record for submitted wire line service (Uverse, HSI, Month) with 102 in 09/08• Achieved “First or Second Quartile Ranking” in all 27 months with AT&T as both ASM and RSC (22 of which were First Quartile) • Led Bolingbrook Store to become first in the IL/WI region to finish a month exceeding $30 in features per opportunity and $100 in accessories per opportunity and 85% CFT• Supervised B2B special events, table days, etc. while working closely with Connected Communities Account Managers• Responsible for providing efficient, courteous handling of rep and customer requests, excelling in problem resolution, customer escalations, and technical troubleshooting. • Managed P&L, scheduling and payroll for $4.5 million retail store• Schedule staff using Kronos to efficiently maximize sales and accommodate store traffic in order to achieve store and budget objectives. • Responsible for store compliance of all AT&T P&P’s Show less

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  Rebound Group, Inc.

  Mar 2011 - Feb 2016

  Lead Account Manager

  • Won RGI Employee of the Year in 2012 and 2013• Responsible for increasing RGI’s total gross revenue 198%, from $279k to $1.3m.• Responsible for customer delivery and retention for 12 delivery routes for FedEx Home Delivery/Ground, leading to a 99.4% on-time, customer satisfaction.• FedEx Contractor of the Year in 2012, 2013, 2014• Led successful sales presentations and negotiations with FedEx to acquire new business• As Sales Rep, responsible for prospecting and managing of multiple accounts/routes in order to exceed sales quotas• Exceeded quota every year, including 138% attainment in 2013• Strong customer service and analytical skills used to meet and exceed customer satisfaction goals in a timely matter. • Performed necessary functions to comply with all FedEx Ground P&P’s. • Analyzed P&L statements as well as maintained scheduling for company• Trained and developed 15 direct reports. Show less

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  Cintas

  May 2014 - Aug 2014

  Territory Sales Representative

  • 38% Close rate on new business• Closed 3 out of first 4 NP’s within the first 2 weeks of training (Ultraclean)• Focus on new, business to business account development, primarily selling in the Facility Services Division. • Responsible for generating revenue and meeting and exceeding sales targets. • Responsible for developing and qualifying leads within respective territory to drive additional sales opportunities through extensive cold-calling and lead generation campaigns.• Gathering and utilizing business intelligence on prospects to support sales calls and product presentations. Show less

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  Cabinet Tree Studio

  Mar 2016 - now

  Client Solutions Executive

  I am responsible for design, sales and service for family owned Cabinet and Granite Dealer. NKBA member