Halak Dave Thakkar

Experience

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  SEWA - Mahila Housing Trust

  Sept 2011 - Mar 2012

  Communications Consultant

   Corporate Translations for the brochures and case studies of the beneficiaries Minute taking of the meetings Data Entry Preparing proposals and tenders for Government projects Proof reading all the documents before the submission Content writing for brochures and case studies Assisting foreign clients to the work sites Other Administrative duties

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  SMT Direct Marketing Inc

  Jan 2013 - Oct 2014

   Helped agents and new hires achieve the sales target Helped with training and development to find innovative ways to keep the team motivated and inspired Coached agents on how to create an amazing customer service experience and quality of the call –meeting the set standards and exceeding. Supported new team members through induction, making sure they have all the resources and knowledge tool to contribute to team efforts. Coached on spotting cross sale opportunities and adding new lines of business Created an environment where there is open communication, team spirit and creative and positivethinking Reporting to senior level management for day to day targets and activities Assuring quality standards are matched Show less  Met and exceeded sales targets Delivered world-class customer service, built customer satisfaction, loyalty and strive for one-callresolution of customer issues. Performed need based analysis to support clients with various products and services. Responded to billing inquiries, assisted in technical troubleshooting and performed rate plan analysis. Provided friendly and professional customer service while handling over 90-100 outbound calls per day. Took accountability to effectively solve issues from beginning to end. Contribute to Rogers' knowledge assets through the Knowledge Management Show less

  • Team Lead

    Jan 2014 - Oct 2014

  • DMA

    Jan 2013 - Jan 2014
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  Scotiabank

  Aug 2015 - Feb 2016

  Customer Service Representative

   Face of the bank – processed all the routine account transactions Excellent customer service – made sure that the customer is extremely happy with the services Attention to details, making sure all the necessary documents are checked before completing transactions and well kept afterwards Promoted bank products and looking out for cross-sale opportunities – book appointments to meet with the Financial Advisor Friendly with customers, making a conversation and building rapport Other teller duties Show less

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  RBC

  Mar 2016 - Sept 2018

  Client Advisor

   Served clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch Identified needs and provided tailored financial advice and solutions to clients, when possible, at the point of first contact Contributed to team sales results by listening and spotting opportunities to offer additional advice,introduce clients to the capability of RBC partners, or personally fulfil client solutions Understood & resolved client concerns, where possible, at first point of contact Educated & assisted clients with using RBC digital capabilities Managed risks by adhering to compliance routines, processes, and controls to protect client andshareholder interests while completing transactions Show less

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  Alberta Blue Cross

  Oct 2017 - Jan 2020

  Sales Representative

   Effectively managed a target number of both inbound calls and daily follow up with potential clients who have expressed interest in products. Maintained a book of business to support and drive further sales growth Managed complex issues/files as required. Created a positive first impression and established credibility by assessing client needs and providingappropriate product knowledge Built rapport, fostered trust, and created value by determining the comfort level of the customer andasking key questions. Demonstrated patience and compassion throughout the sales process. Maintained an outstanding customer experience through all customer interactions. Demonstrated understanding of government policy and practice, and the impact on Alberta Blue Cross and the overall industry. Occasional travel to represent Alberta Blue Cross at industry relevant Trade Shows in Alberta. Show less

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  Astriver Branding & Communication

  May 2021 - Jul 2022

  Web Content Writer

   Research and write content on a variety of topics Create engaging and informative copy that meets the needs of the target audience Edit and proofread content for accuracy and grammar Meet deadlines and work independently Manage client relationships Stay up-to-date on industry trends and best practices

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  Ready to Digital

  Aug 2022 - Jan 2024

  Content Writer