Dan Rostick

Experience

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  Hatfield Quality Meats

  Oct 2005 - Jan 2010

  Department Manager

  - Managed department in the Processed Meats division - Production Planning, scheduling, and management reporting- Supervised 12-15 employees (daily activities, hiring, performance evaluations)- Trained new hires- Managed workplace safety procedures- Managed USDA relationship for the department

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  Teva Pharmaceuticals

  Jan 2010 - Jan 2014

  Senior Material Handler

  - Worked in a high-security area with class I-V drugs, using handhelds on a daily basis - Logistics - organized, shipped, and oversaw quality assurance of daily multi-million dollar shipments worldwide- Managed relationship with Inventory Control, Loss Prevention, Customs and DEA- Onboarding and training of new hires- Ensured proper billing, and maintained strong relationships with customers

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  Wawa, Inc.

  Jan 2014 - Mar 2017

  Shift Manager

  - Delegated the day’s work to employees and supervising the completion of daily tasks- Responsible for safe, and monitoring flow of money, counting drawers as necessary- Resolving customer conflicts and delivering difficult conversation to fellow staff members- Preparing the following shift members of any changes through proper notation and communication

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  Accolade, Inc.

  Mar 2017 - Jan 2019

  - Worked in an extremely fast paced environment: monitoring queues and tapping folks out ofadherence, and reporting findings to leadership- Experience using workforce management software such as Kronos, Calabrio- Created scheduling solutions for departments that account for current business demands as well asexceptions- Collaborated with department leaders to ensure accurate staffing levels and to formulate efficiencystrategies- Completed daily schedule operations, such as leave requests and call outs- Managed key performance Indicators, including but not limited to: Service Level, Occupancy, Abandonrates, ASA and AHT on a daily, weekly, and monthly basis Show less - Supported clients via phone & SMS daily, with how to understand and utilize their employer's benefitsso that they can make better healthcare decisions. Operate from a perspective of truly caring aboutclients and creating value for them.- Learned the benefit details of hundreds of commercial insurance plans in addition to the FederalMarketplace plans, and how to explain these benefits in layman's terms for members- Strong self-management to independently manage one’s own workload to meet the demands of thebusiness. Aptitude for critical thinking / problem solving.- Proven ability to proactively and effectively communicate with individuals at various levels within theorganization- A change champion with the ability to perform well under pressure, adapt to change quickly, and meetdeadlines in a fast-paced, dynamic, evolving environment.Proven ability to roll up your sleeves andmake a contribution quickly.Special Projects Include:- Ambassador program for United Airlines & American airlines launches- Volunteered for the United Airlines Client Satisfaction Squad, a special team to assist with escalations& tough feedback for peers- PCP outreach team, cold calls to clients with no Accolade interaction to help meet customer incentive- Assist with mobile message Queue (SMS Team) Show less

  • Workforce Management Specialist

    Aug 2018 - Jan 2019

  • Health Assistant

    Mar 2017 - Aug 2018
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  Devoted Health

  Jan 2019 - May 2022

  - Present and lead conversations about training projects, issues, solutions, and strategies with leadersand stakeholders to improve new hire training experience- Experience with configuring and administering Learning Management Systems (LMS) software, audio/video content creation tools, presentation software, and online video conferencing/webinar software- Work both independently and collaboratively within a virtual team environment- Develop original written, digital, audiovisual, and presentation content to be used as training andreference material. Designed hundreds of individual classes and training modules to onboard 30+employees per month- Data integrity, confidentiality, data analysis and reporting, resulting in a more targeted training programand higher individual scores for learners- Build rapport and establish great working relationships with training department staff and leadershipteams across the organization; created from scratch the network the company uses to discussupcoming projects and training requests- Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of thecompany- Delivery of leadership, management, interpersonal, and industrial skill-based training courses andprograms- Assist the Learning and Development Manager on company goals and KPIs Show less - Handled complete onboarding experience for all new hires - Cultivated relationships with Talent Acquisition Team and Hiring Managers to ensure all parties had everything they needed for successful onboarding and provided roadmap for the new hire’s first 90 days - Led weekly meetings with Hiring Managers to go over progress of trainees- Cultivated relationships with the IT Team & People Team: helped with interviews, made sure new hires got and tested their equipment / desk assignments -Taught all new hires about their benefits and how to use the software and programs on their work computers - Created weekly feedback surveys and set up “office hours” for folks to ask questions that may have popped up during their first week after their initial onboarding - Proficient in I-9 verification and employment authorization processing Show less -Created a delightful & consistent member experience. Empowered members to make better healthcaredecisions by explaining complex healthcare information so it is clear and understandable- Provide front-line support to members, sales agents, & providers when needed-Utilize resources to answer healthcare questions for members and resolve cases involving benefits,providers, billing, grievances, appeals, compliance, etc.- Demonstrated early mastering of role, with consistently above average QA scores. - Became SME inthe role to provide support and mentorship to incoming new hires- Built trust with department management team and was assigned complex cases to resolve and assistescalated members.- Championed and participated in difficult outbound campaigns including dis-enrollment cases, welcomecalls, and CAHPS survey follow up- Partnered along side internal tech experience team to improve our technology and tools to furtherenhance the member experience Show less

  • Learning and Development Manager

    Mar 2020 - May 2022

  • Onboarding Manager

    Mar 2020 - May 2022

  • Member Service Guide

    Jan 2019 - Mar 2020