
Sharon Hilton
Account Executive

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About me
Area Sales Manager at UPS
Education

Cleveland State University
2002 - 2004Master’s Degree PsychologyActivities and Societies: Alpha Kappa Alpha Sorority, Inc. Specializations in Clinical Psychology, Experimental Research, Industrial-Organizational Research, Diversity Management and School Psychology.D iversity Management with an emphasis on Diversity Facilitation, Organizational Development, Personnel Psychology, and Strategic Planning.

Cleveland State University
2001 - 2002Bachelor of Art Religious Studies (Psychology)
Experience

Kroy Corporation,Pubco Corporation
Sept 2006 - Oct 2009Account ExecutiveManaging client and their customer's information in a database.Scheduling of clients appointments.Communicating to our clients customers through newsletters or other social media.Managing clients' social media outlets.Website updates.Handle marketing tasks as well as provide marketing/training/organizational strategic planning. Providing secure information and hard copy storage.Assisting clients with the development of bids, quotes, and presentations.Preparing invoicing and/or statements.Word processing and data entry. Show less

NAS Recruitment Communications
Jan 2011 - Jul 2012Account Manager Analyzing client needs, selling advertising solutions, managing expectations and building strategic relationships Coordinating meetings, creating agendas, recording minutes, tracking media campaigns and compiling reports Creating annual and reactive marketing plans with targeted recommendations with tiered pricing options Promoting events with radio, text messaging, emails, social media, collateral, banner stands and giveaways Implementing brands in websites, trade journals, banner ads, Facebook fan pages, HTML emails, and videos Writing copy for print, radio, online (HMTL) ads and managing PPC campaigns with Google, Bing and Facebook Show less

UPS
Aug 2012 - nowThe Area Sales Manager (ASM) is responsible for volume and revenue growth for new and existing accounts within an assigned sales territory. He/She engages with sales team members to develop robust account strategies and to ensure effective application of sales and negotiation skills. This position drives results in key areas of the business plan, including profit, revenue growth, people development, and reporting. The ASM manages the Middle Market Senior Account Executives and Patch of Land Account Executives. Show less The Solutions Engagement Supervisor develops a thorough understanding of customers’ processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS Sales organization to enhance and improve customers’ business with value-added and configurable solutions. The Solutions Engagement Supervisor supports small to mid scale non complex projects, consisting of single/multi site implementations with multiple projects and services. He/She actively participates in the implementation phase of the solution development, deployment plan definition, and the implementation phase scheduling. This position also provides ongoing analysis of implementation projects, plans, and templates through statistics, outcomes, lessons learned, and post-implementation audits as defined by the implementation project plan. Show less The Market Analysis and Customer Profitability Analyst directly supports district revenue and profit growth by focusing analysis and action in the three areas of Customer Profitability Management (CPM), Micro Market Analysis and Business Planning. The analyst conducts prioritization analyses to identify customers that are highly profitable to the district or significantly below their planned contribution. The analyst monitors the revenue and profit from newly signed conversion and penetration customers on non-standard incentive structures to monitor their actual revenue and profit for a period of 6 months after the effective date of the pricing agreement. He/She then leads an investigation, supported by sales, finance and industrial engineering as needed, to determine root causes of each customer situation and facilitate the development of customer specific action plans. The analyst then supports action plan implementation and tracks the results of each plan. The analyst conducts micro market analysis utilizing standardized analytical approaches, data and tools to provide detailed insights to the segment marketing team for opportunity identification and targeting. These insights will include, but not be limited to opportunity sizing by industry and geography, and UPS’ relative position within priority segments. In support of the Business Planning Process, the analyst provides detail on material changes impacting the district’s revenue base (e.g., customers moving into our out of the district or key wins and losses) as well as periodic updates to the marketing team and BPU (Business Planning Unit). The analyst is then responsible for understanding the revenue plan and communicating it to the marketing team, the district BPU and the sales team as they establish revenue goals for each sales person in accordance to the planning assumptions. Show less Leads the development of an account specific action plan utilizing the appropriate customer profitability management levers for each client situation to improve profitability Utilizes standardized reports to identify and track key performance indicators across customer profitability management program, micro-market analysis and the business plans Travel to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions Builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines Presents solutions to customers to gain approval of proposals and move forward with the sales process Maintains book of business (e.g., ground, air, international, freight, etc.) to grow and execute against the business plan. Show less
Area Sales Manager
Mar 2016 - nowSolutions Engagement Supervisor
Dec 2015 - Mar 2016Marketing Analyst
Mar 2015 - Dec 2015Account Executive
Aug 2012 - Mar 2015
Licenses & Certifications

Certified Diversity Management Practitioner
Honors & Awards
- Awarded to Sharon HiltonWorld of Champions Silver Winner 2014 UPS Chairman & CEO Mar 2015 In recognition of outstanding sales performance worldwide.
- Awarded to Sharon Hilton100/100 Club Award for Excellence in 4th Quarter of 2014 UPS Great Lakes District Sales Management Jan 2015 In recognition of achieving 4th quarter 2014 business plan in volume, revenue, and revenue per piece.
- Awarded to Sharon Hilton100/100 Club Award for Excellence 3rd Quarter 2014 UPS Great Lakes District Sales Management Oct 2014 In recognition of achieving 3rd quarter 2014 business plan in volume, revenue, and revenue per piece.
- Awarded to Sharon Hilton100/100 Club Award for Excellence 2nd Quarter 2014 UPS Great Lakes District Sales Management Jul 2014 In recognition of achieving 2nd quarter 2014 business plan in volume, revenue, and revenue per piece.
- Awarded to Sharon Hilton100/100 Club Award for Excellence in 1st Quarter of 2014 UPS Great Lakes District Sales Management Apr 2014 In recognition of achieving 1st quarter 2014 business plan in volume, revenue, and revenue per piece.
- Awarded to Sharon HiltonWorld of Champions Silver Award Winner 2013 UPS Chairman and CEO Mar 2014 In recognition of outstanding sales performance worldwide
- Awarded to Sharon Hilton100/100 Club Award for Excellence 4th Quarter 2013 UPS Great Lakes District Sales Management Team Jan 2014 Awarded for achieving 4th Quarter 2013 business plan in Volume, Revenue & Revenue Per Piece
- Awarded to Sharon Hilton100/100 Club Award for Excellence in 3rd Quarter 2013 UPS Great Lakes District Sales Management Oct 2013 Awarded for achieving 3rd Quarter 2013 business plan in Volume, Revenue & Revenue Per Piece
- Awarded to Sharon Hilton100/100 Club Award for Excellence in 1st Quarter of 2013 UPS Great Lakes District Sales Management (Director of Sales, Managing Director, & District Manager) Apr 2013 Awarded for achieving 1st Quarter 2013 business plan in Volume, Revenue & Revenue Per Piece
- Awarded to Sharon HiltonTop Gun Award UPS Sales Academy Sep 2012
Volunteer Experience
Client Intake
Issued by Ebenezer Food Pantry on Jan 2011
Associated with Sharon Hilton
Languages
- enEnglish
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