Katherine Chaput

Experience

• 

  Staples Canada

  Jul 2015 - Sept 2018

  Operations Associate

  • Researched and identified solutions for customer satisfaction;• Assisted in managing a successful operations team during high traffic seasons;• Trained new employees in company specific computer systems;• Ensured stores were set to standard before open hours.

• 

  Indigo

  Nov 2018 - Jan 2020

  Customer Experience Representative

  • Problem solved difficult situations on the spot to provide a more efficient and personalized customer experience;• Implemented and directed a youth book club;• Assisted multiple customers simultaneously, in person and over phone, to ensure customer needs were met.

• 

  Bath & Body Works

  Jun 2020 - Jul 2021

  Sales Associate

  • Problem solved difficult situations on the spot to provide a more efficient and personalized customer experience during a pandemic;• Assisted multiple customers simultaneously, in person and over the phone, to ensure customer needs were met.• Ensured COVID-19 safety standards were being met and followed by coworkers and customers

• 

  Solterre Design

  Jul 2021 - May 2022

  LEED Standards Design Specialist
• 

  Nucor - Harris Rebar

  May 2022 - Nov 2022

  Detailer
• 

  Department of National Defence

  Nov 2022 - now

  Budget Administrator