Nick Owen

Experience

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  GREENWICH HEALTHCARE TRUST

  Jan 1995 - Jan 1997

  Technical Support Officer

  Supporting 3000+ Users at 3 Major Hospitals & various clinics. My duties included hardware, software, installation, maintenance and upgrading. My other duties included fault diagnoses different makes of PC's, Printer's and other peripherals.Successfully transferred Unix on to a PC running PCTCP & PCD.Major transfer of IT equipment from one site to the other.Installation of over 1000 piece's of IT equipment.

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  TRADEX UNDERWRITING AGENCIES

  Jan 1997 - Jan 1999

  Network/Software Support

  Supporting 100+ Users over 4 Novell Networks, within the London area and 1 other site in Guernsey, running Token-ring, BNC Ethernet and RJ45 networks. My support duties include hardware, software, maintenance, upgrading and installation. My other duties include fault diagnoses different makes of PC's, printer's, and other peripherals. My other duties include support for an in-house paradox program, mainly from changing dates and system error messages.Installed a new file server at Guernsey, cabling of BNC Ethernet.Installed a new file server at Minories and Ilford.Installed a new file server at Isle of Dogs.Installed a new file server in Yorkshire running Novell 4.11.Due to upgrade each site to Windows NT4.0. Show less

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  Capita Business Services

  Jan 1999 - Jan 2000

  Network Support Analyst

  Supporting all Primary & Secondary schools within the Boroughs of Croydon, Kensington & Chelsea, Bromley, Richmond, Twickenham and throughout the South East. My duties included setting up of Windows NT server & Novell servers, configuring NT workstations, Windows 95/98 stations. My other duties included supporting an in-house program called Sims.Installed several NT 4 servers at various schools.Installed several Novell Servers at various schools.Testing/configuring Schools for the Y2K Show less

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  SCC

  Jul 2001 - Aug 2003

  Field Service Engineer

  Supporting many sites within the southeast of England. Ranging from High street shops, to large companies. Supporting shop tills to servers, till receipt printers to large hp network printers. My duties include faultfinding problems with desktops, printers, servers & all other peripherals. These will be range from hardware issue such as changing pick up rollers to stripping printers down for a power supply, my other duties include maintaining a good relationship with my clients, over the phone & face to face. Show less

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  Chris Kay International

  Aug 2003 - Aug 2004

  Group Network Support

  Supporting 5 sites worldwide, which; Ireland. Leadership of staff in Ireland, UK and the co-ordination of duties of staff; My other duties include administrating; maintaining and faultfinding the Windows 2000/3 AD network servers, file servers, email/application server & windows 2000/XP workstations along with the critical security issues of the network. Reporting on future upgrades for hardware and software to the board of directors.

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  SCC

  Nov 2004 - Aug 2005

  Hybrid Field Service Engineer

  Supporting many sites within the southeast of England. Ranging from High street shops, to large companies. Supporting shop tills to servers, till receipt printers to large hp network printers. My duties include faultfinding problems with desktops, printers, servers & all other peripherals. These will be range from hardware issue such as changing pick up rollers to stripping printers down for a power supply, my other duties include maintaining a good relationship with my clients, over the phone & face to face Show less

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  Unite the Union

  Aug 2005 - Jun 2011

  ICT Engineer

  Responsible for supporting the company’s staff at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed.Duties:• Diagnosis of desktop, application, networking and infrastructure issues.• Supporting users and Regional Engineers over the telephone and by email.• Maintain the company’s network infrastructure.• Networking and providing support for Windows, MAC issues.• Configuration and testing of any new hardware and software.• Travelling to Regional Offices to help with installs, deployment and troubleshooting.• Installing and operating windows desktop and server operating systems.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet..• Providing 1st/2nd line support to users and Regional Engineers.• Assistance with training of staff, Regional Engineers and compiling procedural documentation.• Assisting the Project Manager with migration and new office requests.• Re-Cabling new sites for migrations.• Ensure computer hardware is safe & complies with the health and safety legislation. Show less

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  Esteem Systems

  Jul 2011 - Oct 2011

  Field Service Engineer

  Responsible for supporting the company’s client’s at all levels as part of a field engineering team. Ensuring that all calls hardware and software are met within SLA & resolved on a first time fix.Duties:• Diagnosis of desktop, application, networking and infrastructure issues.• Networking and providing support for Windows, MAC issues.• Configuration and testing of any new hardware and software.• Installing and operating windows desktop and server operating systems.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet..• Providing 1st/2nd line support to users.• Assistance with training of users on Client Sites.• Ensure computer hardware is safe & complies with the health and safety legislation.• Break Fix of PC / Laptops / Servers & all other IT / EPOS equipment. Show less

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  Hemmersbach GmbH & Co. KG

  Dec 2011 - Apr 2012

  Mobile Engineer

  Working on two main contracts at present GE (General Electric) & JLT as a mobile engineer - Backfill Engineer

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  Esteem - IT Managed Services

  Apr 2012 - Aug 2013

  Field Service Engineer

  2nd time back at Esteem. Working as field engineer, looking after a variety of clients. More project work this time round.

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  TSG

  Sept 2013 - May 2015

  Technical Field Engineer

  Technical Field Engineer, covering the South. Supporting all hardware and software calls within a sla period.

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  Mirus IT Solutions

  May 2015 - May 2017

  Field Service Engineer

  Field Engineer. 70% customer site work, 20% Field and 10% Service Desk. Working within London. Work on 2 different customer sites per week doing IT support.

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  Redinet Ltd

  May 2017 - Oct 2019

  Support Engineer
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  Tonic Ska Radio

  Dec 2018 - now

  Radio Presenter/Owner

  Tonic Ska Radio - Listen to Ska 24/7. mixed playlist via https://tonicskaradio.co.uk Alexa Skill and Mobile apps

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  Viadex Global

  Oct 2019 - Mar 2023

  Infrastructure Engineer
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  Fifosys

  Mar 2023 - now

  Project Engineer